Field Service Representatives

2 weeks ago

London, United Kingdom BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is hiring Field Service Representatives to support our airline customers.

BCA Field Service Representatives are located onsite with our customers and are often the first point of contact when an airline requires help resolving issues related to Boeing’s products and services.

**Position Responsibilities**:

- Provides airline operations support and maintains Boeing presence at customer location.
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers.
- Represents Boeing and customer on internal/external issues.
- Finds opportunities to leverage Boeing products and services.
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations.
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements.
- Develops and conducts targeted training.
- Contributes to the development of strategy and support plan to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives.
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.
- Reviews customer maintenance operations/programs and provides recommendations to improve efficiency and increase aircraft availability.
- Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.
- Provides guidance to Sales teams to find opportunities to demonstrate Boeing products and services to meet customer specific requirements.
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary.
- Provides visibility of significant customer in-service problems and opportunities to Boeing customers. Maintains situational awareness and provides visibility of management level customer concerns.
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues.
- Maintains location-specific data and provides customer reports for Boeing visibility.
- Helps implement aircraft entry-into-service plans for new model deliveries.
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items.
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

**Required Qualifications**:

- 3 + years of experience coordinating technical solutions for airline customers.
- 3 + years of experience developing or using aircraft maintenance documents to maintain airplane (e.g. AMM, IPC, MPD, SRM, WDM etc.).
- Bachelor's degree (or higher) or an FAA/EASA Airframe & Power-plant (A&P) license or equivalent.

**Preferred Qualifications**:

- 5+ years of experience working with industry service documents for commercial airplanes such as Service Letters, Service Bulletins, or Maintenance Manuals
- Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
- Experience reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.
- Must be able to travel both domestically and internationally 10% of the time

As a Boeing UK employee, you will have the freedom to choose a healthy work-life balance through flexible working arrangements, incentive programmes and access to a range of resources and tools to support your growth and wellbeing.

This includes our industry-leading Boeing Learning Together program which offers generous funding to help you enhance your skills — and learn new ones — at hundreds of accredited colleges and universities across the globe.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

- Competitive salary and annual incen

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