Field Representative

3 weeks ago

London, United Kingdom Ascent Performance Group Ltd Full time
Job Description

We are looking for self-employed field agents on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.


At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will visit customers at property addresses in order to facilitate account rehabilitation with their lender, depending on the client instruction type and/or customer preference, this will include reconnecting the customer directly with the lender, completing a full fact find face to face interview at the customer property or undertaking Zoom/video interviews. You will also be making other residential visits and property checks as required.

This vacancy is open to field agents that are able to cover areas in these post code clusters within London - SE & BR


What's in it for you?

  • A competitive pay rate depending on type of cases worked
  • We offer out of area fees
  • Flexible hours


Here's a look at your key responsibilities

  • As a field agent, you will be arranging and attending reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties. In some cases, this may involve discussing their present and foreseeable future circumstances and either proposing or agreeing repayment plans with their creditors.
  • Conducting enquires on behalf of insurance companies with regard to Personal Injury claims and Probate matters.
  • Processing all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.
  • Working with MI and root cause data to provide and feedback and support to self-employed agents both remotely and through physical meetings/shadowing with a view to driving quality.
  • Identifying customers that could be considered as vulnerable and gather appropriate information in order that the appropriate treatments and solutions can be put in place by both Ascent and our Clients.


Ascent’s Candidate Requirements

Essential

  • Experience as a field agent, preferably in debt recovery
  • Excellent communicator
  • Confident when dealing with customers.
  • Ability to prioritise and coordinate their workload geographically
  • Ability to treat all customers fairly (TCF), professionally and within legislation and codes of practice.
  • Ability to work effectively as part of a team


Desirable

  • Previous knowledge of a consumer or financial market


License/Insurance documents required

  • ICO license
  • Driving insurance
  • Driving license
  • Public Liability Insurance
  • DBS

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