Maintenance and Leads Coordinator

4 days ago

Luton, United Kingdom Hays Specialist Recruitment Limited Full time

Luton Property Administrator new job
**Your new company**A non profit housing association operating since 1962 in Luton and South Bedfordshire. We enable tenants and residents to have choices that they may not be aware of. We want customers to come to us, benefit from our services and at some future date, move on,in a way that suits the individual customer.
**Your new role**
You may be asked to achieve additional objectives as part of your development or as the role evolves.

- Responsible for effectively leading, coordinating and undertaking all aspects of administrative work related to the maintenance and repairs service.
- Effectively manage, motivate and develop Maintenance and Repairs Assistant by constructively challenging practice, and procedures.
- Overall responsibility for managing all incoming repairs requested through our helpline, tenant portal and internal referrals; data inputting and logging accurately and effectively prioritising accordingly.
- Overall responsible to arrange and maintain an appointments system for all pre inspections and works orders allocated to the maintenance supervisor or in-house team within target times.
- Co-ordinate diaries of internal maintenance team in a timely manner; ensuring clarity of information.
- Responsible for updating the maintenance dashboard by completing and approving the invoices and work orders in a timely manner.
- Develop, maintain and implement the maintenance administrative databases and system to support efficient operational delivery.
- Overlooking the communications carried out with customers by ensuring we provide outstanding communication to customers (internal and external) keeping them fully updated on repair progress utilising the most appropriate communication tools for the customer;carrying out repairs follow ups to ensure high levels of satisfaction.
- Assist in setting departmental targets and act as a key driver in ensuring all relevant maintenance and repairs KPI's are achieved.
10. Support Property Services Manager in collating and analysing relevant information and compiling reports as necessary; using data to identify trends in the service and taking appropriate action to maintain and enhance performance.
11. Recognise and manage demands of the maintenance and repairs service, utilising the Squared admin pool as appropriate.
12. Where necessary, provide training and supervision to admin pool members to ensure maintenance and repairs service needs are met.
13. Support the maintenance and repair management team with all planned maintenance and cyclical programmes
14. Support the maintenance and repairs management team with recruitment activities, effective handling of complaints, scheduling, administering and minuting team meetings.
15. Attend meetings and events, both internally and externally, to represent the maintenance and repairs function; using appropriate skills, styles and approaches.
16. Understand and follow Squared policies and procedures at all times, including Health and Safety and Fairness.
17. Manage own resources and take responsibility for own development.

You may be asked to achieve additional objectives and tasks in order to respond to the needs of the developing service, as part of your own personal development or as the role evolves.

**What you'll need to succeed**
Worked as a senior administrator, team leader or supervisor level in a customer services role.

Achievement of targets in a demanding customer services environment Detailed and accurate record keeping Working with confidential/sensitive information

Working with diverse internal and external customers Maintenance and repairs admin experience Handling complaints and managing customer expectations

**What you'll get in return
**37 hours
23 days holidays per year plus Bank Holidays
Company pension upon eligibility
WFH upon completion of training
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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