Care Co-ordinator

3 weeks ago


Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

**ABOUT THE ROLE**

We have an exciting opportunity for a PCN Care Co-ordinator to join our Care Co-ordination Team. Nottingham West PCN are looking for an enthusiastic and highly organised person to work within the team providing co-ordination, administrative and support to the 12 practices within Nottingham West and other members of the PCN. The new role will operate across Nottingham West PCN, covering Eastwood, Stapleford and Beeston within a hub working environment. This role will help to deliver enhanced care and support to the local population.

**MAIN DUTIES OF THE JOB**
- Making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care which will address any health in equality.
- Run reports from clinical systems such as SystmOne
- Work with teams within the GP practice and those who support GP practices

**KEY REQUIREMENTS**
- Good standard of education - GCSE or equivalent in English and Mathematics
- Proven administrative experience in a complex and demanding environment.

**ABOUT NOTTINGHAM West PCN**

Nottingham West PCN is a group of GP practices (12) that are committed to work together to add additional services and roles to support the workload in GP practices. We cover 108,865 patients within our locality. Our network works closely with all practices and other key members of the network including pharmacies, Citizens Advice, Voluntary Sector and local district and borough councils. Our aim is to continually improve services to patients utilising all available resources.

Our PCN work in partnership with PICS to provide a host organisation for employment contracts, HR and corporate support. The day-to-day work is situated in the GP practices and the everyday line management is undertaken by staff within the Primary Care Network.

**ABOUT PICS**

**JOB PURPOSE**

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services identified as a priority within the Primary Care Network (PCN).

**KEY RESPONSIBILITIES**
- Run reports from clinical systems such as SystmOne (training will be provided if needed).
- Book patient appointments.
- Code clinician and administration contacts.
- Work with teams within the GP practice and those who support GP practices.
- Generate reports to help analyse data to understand capacity and demand.
- Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health, extended access/community clinic appointments, pre-diabetes, screening etc).
- Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
- Support or manage clinics as required - including management and monitoring of services and staff rotas.
- Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
- Support the coordination and delivery of muti-disciplinary meetings.
- Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
- Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
- Administrative support as required
- Understand what a primary care network is, and how support is provided to patients as a result of improved collaboration of working between health and social care services.
- Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.
- The post holder should demonstrate good organisation and time management skills.
- Maintain confidentiality at all times.

**LEARNING & DEVELOPMENT**
- Undertake and identified training as required for the role of the Care Co-ordinator.
- Take an active role in 1-21’s and appraisals.

**SAFEGUARDING RESPONSIBILITIES**
- The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

- Attending mandatory training on Safeguarding children and adults.
- Making sure they are familiar with their and the organisation’s requirements under relevant legislation.
- Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.



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