Senior Student Engagement Officer

2 weeks ago

London, United Kingdom King's College London Full time

Job id: 086945. Salary: £37,332 - £42,099 per annum, including London Weighting Allowance.

Posted: 25 March 2024. Closing date: 08 April 2024.

Business unit: Social Science & Public Policy. Department: Politics & Economics School Office.

Location: Strand Campus. Category: Professional & Support Services.

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Job description

This is an exciting opportunity to join a dynamic team, supporting the delivery of the Student Experience Strategy within one of the high-profile schools within the Faculty of Social Science and Public Policy, a large, diverse, and international community for social research and education.

The School of Politics and Economics includes the Department of Political Economy, the Department of European and International Studies and King’s Russia Institute and is dedicated to rich interdisciplinary scholarship on the links between politics and economics with internationally renowned research on European integration and governance and Russia’s society, policy, and economic impact on global affairs.

The Senior Student Engagement Officer will work across the School, reporting to the Student Engagement Manager, and will play a central role in assisting with the delivery of the strategy, operations and processes which enhance the student experience. The Senior Student Engagement Manager will:
Be responsible for ensuring an excellent student experience through the entire student lifecycle, from student recruitment to the transition into academic life, their time at King’s and when they become part of the School’s growing alumni.

Co-create across all cohorts - undergraduate through to PhD students - to build student communities, career-readiness and workshops, alumni relations and organising small to large-scale annual events.

Build on existing processes and to implement new ideas to improve the student experience, student voice and feedback mechanisms including NSS, PTES, PRES, and module evaluations

Be responsible for coordinating and delivering Welcome and induction activities across all Departments, to create a positive impact on student’s transition and start at university.

This role is suitable for someone with excellent organisation skills, attention to detail and the ability to prioritise and work under pressure. Interpersonal skills and the ability to work with different stakeholders and adapt to the everchanging Higher Education environment is vital for this role. This is a fantastic opportunity to collaborate across the whole School on event management, student-staff partnerships, and feedback initiatives.

This post will be offered on an indefinite contract.

This is a full-time post.

Key responsibilities

Responsible for the day-to-day operations of events including scheduling, bookings (travel, catering), liaising with speakers and chairs, room setup, staff briefings, risk assessments and post event analysis.

Supporting the Student Engagement Manager on strategic projects, including trackers to manage task progress and success.

Collaborating with Heads of Department and other academic colleagues in organizing both internal and external engagement activities.

Working with the Faculty of Social Science and Public Policy and Students & Education Directorate to improve widening participation, student transition, retention and success, student-facing events, and graduation.

Supporting the Student Engagement Manager with departmental outreach activities such as taster days, offer holder days, open days or evenings, marketing collateral, liaising with academic staff and marketing as needed.

Leading the organisation and operational duties of Welcome Week including the induction timetable, organising academic and social events and induction communications.

Manage and support the department’s Student Voice agenda and undertake specific student feedback projects as and when required; including working with the Academic Leads and programme teams to organise the related SSLC meetings, agenda, minutes, and actions, setting up dates, inviting student representatives and ensuring that actions are followed up. Maintaining online School intranet pages related to the student voice.

Work with KCL Student’s Union colleagues to recruit Student Representatives to represent their course at relevant committees.

Support and encourage the development of student-led initiatives, which enhance the student experience such as student-staff partnerships, peer-led workshops, student working groups, student societies or mentoring schemes.

To participate in departmental or College-wide working groups, project teams, or meetings on topics related to the student engagement including Faculty and College wide Student Experience meetings.

Supporting the Student Engagement Manager in setting up, promoting, and analysing student surveys including module evaluations, NSS, PTES and PRES including a communications plan to support survey engagement.

Liaising with the Careers &

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