Head of Tenancy Management
2 months ago
**Fixed Term - 12 Months**
We have an excellent opportunity for an individual to join our team and lead a portfolio of tenancies, ensuring the delivery of a high-quality service. Working closely with the Management team, you will ensure a smooth service in dealing with general tenant’s enquiries, tenancy management, leaseholders, ASB, OPAL services, lettings, check outs and income collection. You’ll monitor the services we offer, ensuring not only best practice but also effective financial management, achieving Value for Money for our customers and managing relevant budgets. You’ll listen to residents' concerns and views, not only meeting but exceeding our obligations whilst ensuring that we adhere to legislation and regulations. With an ability to manage a variety of projects, you will develop strategies that will maximise revenue whilst providing the best in care for our residents. In this hands-on approach, you will ensure the delivery of community investment programmes can demonstrate great working practice, quality customer care, and continuous improvement. As a confident communicator, you will lead from the front, empowering the team to resolve queries quickly and efficiently, whilst always achieving a high standard of customer care.
You will have extensive experience of successfully managing a mixed tenure resident focused service within housing and have a clear understanding of the principles of customer care. With extensive experience at management level in a housing or related environment, you will have knowledge and understanding of statutory requirements and good practice in relation to the delivery of the landlord housing management function. In this varied role, you will need to have a basic understanding of welfare and benefits and a good understanding of Equality and Diversity and will be keen to share your knowledge and experience with the team, leading from the front to ensure a quality service that meets our values. Meticulous with a robust approach to work, you will feel at east developing and implementing strategies that improve service delivery and customer satisfaction. With a clear focus on performance, you will manage colleagues effectively, developing and growing the people around you. You will be a driven, collaborative team player, with a passion to drive improvements and meet regular objectives that continue to put us at the top of the market.
INDHIGH
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