Apprentice Business Support Officer

2 months ago


Trowbridge, United Kingdom Wiltshire Council Full time

**TO APPLY FOR THIS ROLE PLEASE CLICK ON THE LINK WHICH WILL TAKE YOU TO THE WILTSHIRE COUNCIL CAREERS SITE TO APPLY, WE ARE UNABLE TO ACCEPT ANY APPLICATIONS VIA INDEED**

**Salary**:£12,348 - £22,072 per annum (dependent on age of apprentice based on national apprentice rates)

**Hours per week**:37 hours

**Interview date**:Thursday 23 May 2024
- **SEND - Engaging with Children, Young People, and Families**_

We are thrilled to be offering an apprenticeship opportunity within our SEND (Special Educational Needs and Disability) Team to complete a Level 3 Diploma in Business Administration.

This is to provide the right person with the chance to excel in a fast-paced environment to fulfil the required level of business support for the service.

Your responsibilities will encompass a wide range of business support functions. These include minute taking, proofreading, answering queries on the phone or on Microsoft Teams, using GOSS ICM Web content management system, using Silktide to help fix accessibility issues, archiving and reviewing information and other tasks to support improvements on the Wiltshire Local Offer.

Ideally, you will have some administrative background and working knowledge of Microsoft Office. Crucial qualities include accuracy and adaptability, along with exceptional communication skills. Experience with special educational needs and disabilities personally or professionally is also desirable.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. **Explore more benefits here**

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion**.

**Disability Confident Employer**

**Essential**
- Educated to A level standard or equivalent
- Good understanding of confidentiality
- Good understanding of data protection issues
- Good understanding of the organisation of schools and early years setting in Wiltshire and how the council works with them
- Good keyboard skills re data inputting
- Relevant experience in use of databases
- High standard and confident use of English
- Good level of numerical skills
- Excellent communication skills and able to talk to people from all backgrounds
- Ability to communicate with confidence to senior colleagues and other professionals both internally and from other outside organisation.
- Works to a good level of accuracy and pays attention to details in all aspects of work
- Ability to handle difficult telephone and/or face to face conversations with tact and diplomacy
- Ability to explain complex rules, regulation and procedures
- Confident in handling large quantities of data
- Good organisational skills and logical with an eye for detail and accuracy
- Able to work independently using initiative
- Able to work under pressure to meet deadlines and quality standards

**Job Types**: Full-time, Permanent

Pay: £12,348.00-£22,072.00 per year

**Benefits**:

- Canteen
- Company events

Work Location: In person

Application deadline: 16/05/2024
Reference ID: 1444



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