Reception Services Coordinator

3 months ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

We are looking for a Reception Services Coordinator for our Integrated Facility Manager business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
JLL Integrated Facilities Management (IFM) is currently searching for a confident and ambitious Reception Services Coordinator who is reporting to the Facilities Manager/Senior Facilities Manager. Working as part of the overall Facilities Team, this role will be responsible for the coordination of Reception Services across a campus or region in conjunction with site IFM teams in addition to general reception duties.
What this job involves

**Overall responsibilities include**:
General reception duties including checking in visitors, answering telephone, providing assistance etc.
Support and leadership of onsite reception teams
Ensure visitor management systems are up to date and visitors are pre-registered
Coordination of reception teams to ensure all reception desks have adequate cover especially during peak times
Ensuring the seamless handover to and from security personnel at the start and end of shifts
Ensuring general condition of reception areas
Ensuring service excellence across campus or region
Coordination of service support such as Technicians and Janitorial for resolution of issues
Ensuring new processes and standards are implemented across sites in conjunction with Program Manager
Coordination and delivery of training to reception teams
Operational oversight of campus or region, linking with Program Manager for implementation of global or regional practices and standards
Acting as point of escalation for issues, feeding back to Program Manager where required
Ensuring compliance with EHS requirements and standards, and ensuring visitor needs are met if they require additional support or assistance moving around site
Convey relevant feedback to Line Manager and Program Manager when appropriate
Managing reception area furniture and equipment, making recommendations for improvements
Set up and maintain relationships with local security teams
All other tasks and duties as required
Key Performance Indicators
Previous experience working within a high-profile corporate environment
Previous reception supervisory experience is desirable
Facilities Management exposure would be beneficial
Fluency in English and local language
Proficient knowledge of Microsoft Office Pack
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
Ability to maintain professionalism at all times and be an ambassador of the team
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.
For additional details please see JLL's Global Privacy Statement or our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Abo

  • Reception Supervisor

    3 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    3 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Administrator

    3 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    3 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    3 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    3 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Office Coordinator

    3 months ago

    London, United Kingdom Office Coordinator Full time

    **Company Overview** IGG is a dynamic, award-winning professional trustee company offering pragmatic, collaborative and professional trustee services to pension schemes throughout the country. We support trustees and sponsors to manage their schemes in an increasingly challenging regulatory environment. The 200+ strong team is made up of professionals who...

  • Reception Coordinator

    4 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly organized and detail-oriented Office Coordinator to join our team. As the first point of contact for our guests and staff, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation of our office.Key ResponsibilitiesManage day-to-day reception duties,...

  • Reception Coordinator

    5 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly organized and detail-oriented Office Coordinator to join our team. As the first point of contact for our guests and staff, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation of our office.Key ResponsibilitiesManage day-to-day reception duties,...

  • Reception Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom NHS Jobs Full time

    Role OverviewAs a Reception Services Coordinator, you will be responsible for delivering exceptional and comprehensive reception services to our unit and outpatient clinics. Your customer service expertise will play a crucial role in addressing inquiries and ensuring a high level of client satisfaction.Key ResponsibilitiesManage the security entry system for...

  • Reception Manager

    2 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Manager, who is organised, customer focused and bursting with personality, to oversee our ground floor reception team based in a building in West London.The successful candidate will oversee a team of 2 Receptionists, implementing an effective personal development plan for each of them. They will also...

  • Client Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job OverviewPortico Corporate Reception Management is seeking a Client Services Coordinator to enhance our team.This dynamic position involves providing welcoming and professional reception services across various hospitality areas or from designated concierge desks within the organization.The Client Services Coordinator will manage the switchboard,...

  • Reception Services Coordinator

    6 days ago

    London, Greater London, United Kingdom Hotel Management Services Full time

    Job SummaryWe are seeking a skilled Hotel Reception Supervisor to join our team at Hotel Management Services. The ideal candidate should be organised, possess excellent communication skills, and have strong administrative abilities.Key ResponsibilitiesCoordinate and supervise all Front Desk Agents on duty, support and assist when and where necessary.Ensure...

  • Reception Team Leader

    16 hours ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...

  • Reception Team Leader

    19 hours ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...

  • Reception Team Leader

    3 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Client Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Position OverviewPortico Corporate Reception Management is seeking a dedicated Client Services Coordinator to enhance our team within a prestigious legal firm.This dynamic role involves welcoming guests and providing exceptional service on the hospitality floors or from various concierge stations throughout the office.The Client Services Coordinator will...

  • Reception Team Leader

    3 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Client Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Position OverviewPortico Corporate Reception Management is seeking a dedicated Client Services Coordinator to enhance our team.This multifaceted role involves welcoming guests and managing various concierge responsibilities across our hospitality areas.The Client Services Coordinator will handle the switchboard operations, coordinate room bookings, arrange...

  • Client Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Position OverviewPortico Corporate Reception Management is seeking a dedicated Client Services Coordinator to enhance our team within a prestigious legal environment.This dynamic role encompasses welcoming guests on the hospitality floors and managing various concierge desks throughout the premises.The Client Services Coordinator will handle the switchboard...