Reception Services Coordinator

5 months ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

We are looking for a Reception Services Coordinator for our Integrated Facility Manager business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
JLL Integrated Facilities Management (IFM) is currently searching for a confident and ambitious Reception Services Coordinator who is reporting to the Facilities Manager/Senior Facilities Manager. Working as part of the overall Facilities Team, this role will be responsible for the coordination of Reception Services across a campus or region in conjunction with site IFM teams in addition to general reception duties.
What this job involves

**Overall responsibilities include**:
General reception duties including checking in visitors, answering telephone, providing assistance etc.
Support and leadership of onsite reception teams
Ensure visitor management systems are up to date and visitors are pre-registered
Coordination of reception teams to ensure all reception desks have adequate cover especially during peak times
Ensuring the seamless handover to and from security personnel at the start and end of shifts
Ensuring general condition of reception areas
Ensuring service excellence across campus or region
Coordination of service support such as Technicians and Janitorial for resolution of issues
Ensuring new processes and standards are implemented across sites in conjunction with Program Manager
Coordination and delivery of training to reception teams
Operational oversight of campus or region, linking with Program Manager for implementation of global or regional practices and standards
Acting as point of escalation for issues, feeding back to Program Manager where required
Ensuring compliance with EHS requirements and standards, and ensuring visitor needs are met if they require additional support or assistance moving around site
Convey relevant feedback to Line Manager and Program Manager when appropriate
Managing reception area furniture and equipment, making recommendations for improvements
Set up and maintain relationships with local security teams
All other tasks and duties as required
Key Performance Indicators
Previous experience working within a high-profile corporate environment
Previous reception supervisory experience is desirable
Facilities Management exposure would be beneficial
Fluency in English and local language
Proficient knowledge of Microsoft Office Pack
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
Ability to maintain professionalism at all times and be an ambassador of the team
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.
For additional details please see JLL's Global Privacy Statement or our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Abo

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