Medical Secretary

7 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Band 4 medical secretary to work alongside x2 consultants

To provide a comprehensive service to the consultants and speciality teams, with the minimum of supervision.

Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided.

It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible.

Support all aspects of patient pathway for consultant and nursing team

Liaise with other secretary and clerks

Typing letters from dictation along with answering all telephone calls

Typing letters from Epro

Answering all queries via telephone and face to face.

Organising surgery diary - making sure up to date with all relevant patient information

Liaise with booking office/theatres/wards to arrange patient journey is correct at all stages

Arrange Consultant's diaries to organise patient's pre ops and surgery dates

Circulation of operation lists to relevant parties

Support/work with all other admin and clinical teams

Working as part of a team

Liverpool University Hospitals NHS Foundation Trust was created on 1st October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

**Follow us on Social Media**:
Facebook - Liverpool University Hospitals Careers

Key responsibilities
1. To provide a comprehensive service to consultants and speciality teams
including nurse practitioners/clinicians.
2. Keep diary up to date, arrange appointments.
3. Operate an effective bring forward system and filing system.
4. To manage and maintain 18 week pathways including tertiary referrals to
external trusts, and ensure these are accurately recorded on PAS system.
Keep track of referrals to ensure patient is reviewed promptly. Check that
follow up appointments are arranged in conjunction with Referral to Treat
(RTT) patient pathway.
5. Organise and maintain consultant’s admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients
contacted. Liaise with waiting list office, the anaesthetic department and
ward. Complete and amend theatre lists appropriately.
6. Type dictation from audio transcription of clinical correspondence and
documentation. Type discharge summaries as appropriate.
7. Check against clinical letters to ensure appropriate follow up
arrangements/investigations are in place. If not bring to the Consultant
attention.
8. Assist with the investigation and compilation of responses to
complaints/incidents, helping to ensure this is done with the optimum
deadlines set by the Trust.
9. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.
10. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
11. Ensure all correspondence relating to patient care is acted upon in a timely manner.
12. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patient details are correct, and tracking of case-notes.
13. Assist with audit/research data collection as required.
14. Obtain information as requested by line manager
15. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
16. Train new and junior members of the team within own work area as required by line manager.
17. Attend appropriate training and education sessions at the request of
manager.
photocopying etc. Participate in housekeeping of office environment.
19. Work with managers to review working practices, ways of working and find solutions to problems.
20. Record and input data onto databases and systems as appropriate.
21. To work in a flexible manner in accordance with Trust Policy
- Any other duties required by line manager


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