Area Coordinator

6 months ago


Redruth, United Kingdom 4ward group Full time

**Overview**:
**At Wascle, we are committed to providing an innovative and efficient waste solution to our customers nationwide. We pride ourselves with not only considering the environment and cutting C02 emissions where possible, but also disposing of waste sustainably by using zero-to-landfill sites. Our team is future focused and through fostering our innovative side, we strive to deliver solutions that benefit our customers, not only now but can be adapted in the future.**

This is a vital role in the first line on contact with our operatives and contractors alike, so you must be knowledgeable and organised while ensuring that routes are planned in the most logical, cost-effective way. This considered, you must also provide a sense of support to the teams during problematic situations while maintaining the respect you need from them to complete work on time.

You’ll be part of a highly reactive team often multitasking multiple things at once, so the ability to think on your feet and be proactive is imperative. Pricing and quoting jobs are also a large part of this role, so a strive for ‘perfection’ and consistency throughout is vital. A friendly, committed and a ‘can do’ attitude will allow you to thrive in this position.

You must be proficient working with MS office (Outlook, Word, Excel) and hold good IT skills to allow you to learn and use our bespoke system.

**Daily duties for this role include**:

- Accountable for the completion of all jobs in a timely manner (meeting SLA deadlines)
- Pricing all jobs in your assigned area, ensuring consistent and accurate pricing throughout.
- Taking and effectively dealing with all phone calls from teams/contractors in your assigned area.
- Accountable for the timely service, repair condition and cleanliness of the vehicles in your assigned area.
- Strategic planning of all jobs in your assigned area.
- Assisting our Admin with quoting more complex jobs.
- Creating and maintaining a network of contractors for support during busy periods.

The starting salary of this position is £25,000 per annum, increasing to £28,000 once the individual is competent in their role and able to fulfil duties individually. This will be monitored by a training program shared between the individual and their manager.

20 days annual leave increasing by 1 day per 6 months of service, up to a maximum of 25 days annual leave plus bank holidays.

Company bonus scheme - £400 bonus payment per quarter OTE.

Free on-site parking.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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