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Complaints Handler Administration Assistant

4 months ago

Huddersfield, United Kingdom Enkae prestige motors Ltd Full time

Comolaints handler Adminsitrative assistant

**Salary**: £23000 depending on your level of experience & competitive bonus scheme
Location: Huddersfield
Contract: Full Time, Permanent
- Hours: Monday to Friday 9am until 6pm, overtime availble

Are you a driven individual with a passion for delivering exceptional customer service?

Join the enkae team to assist our customers to ensure high level of customer service.

As part of our growing team, you will effectively manage complaints ensuring that speed and quality of each complaint maximised, whilst maintaining Enkae’s proactive approach to claims handling. Your role will involve investigating knowing the legal rights and responsibility of the customer and as the dealers responsibility. You will be gathering information through different sources, utilising intelligence tools and settling claims in the best and most efficient way.
- First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
- You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
- You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
- You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.
- You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
- A good understanding of the car industry would be ideal.

About enkae prestige motors:
We put our customers at the heart of everything we do, making their lives easier and taking the stress away. Our commitment to customer service is what sets us apart. We specialise in New and used car sales of sports prestige and supercars Enkae Prestige Motors are dedicated in providing customers with the most outstanding quality of service to ensure that the purchase of the vehicle is an exciting and enjoyable experience. The journey doesn’t stop there after care is vital part of the company.

Be a part of our future
- it couldn't be easier

To Qualify:
Main tasks will include:

- Providing daily support to directors
- Dvla logbook and speeding tickets issues
- Follow up all customer problems and complaints to ensure customer satisfaction
- Manage admin for sales transactions (contracts, orders, invoices)
- Manage document filing systems, online and offline

Essential Skills:

- Minimum of 2 years experience in administration and complaint handling
- Able to provide exceptional customer service
- Strong MS Office skills and familiar with other commonly used software products
- Outstanding organisational and time management skills with high attention to details
- High level of integrity,
- Able to work independently
- Energetic and quick to adapt to changing tasks and assignments
- Excellent interpersonal, oral and written communication skills

A Full UK driving licence preferred:

- Performance bonus

**Education**:

- A-Level or equivalent (required)

**Experience**:

- administrative: 2 years (required)
- complaints handling: 2 years (required)
- PA: 2 years (preferred)

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Huddersfield: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 13/06/2023