Training Coordinator

1 month ago


Bury St Edmunds, United Kingdom Pertemps Network Group Full time

**Job Description**:
Training Coordinator
Suffolk
£25-27,000
Remote & Office Based
You will be responsible for the day-to-day leadership and delivery of the firms IT training and Induction requirements, as well as working as an extension to the internal Systems Support Team to provide ad-hoc training, procedural and how-to advice to the firms' staff.

It is essential that you can demonstrate good IT knowledge with Microsoft packages and the ability to pick up systems quickly.

**Responsibilities**:

- Run regular training workshops delivered via Microsoft Teams and in person using the firms dedicated training suite- Identify and make improvements to documentation, training and induction procedures and delivery- Contribute to and maintain a shared knowledge base of support guides and articles hosted on a central knowledge base portal shared with the external support provider- Work in conjunction with the firm's Innovation Analyst to stay current with the latest software developments, changes and innovations with the firm's use of software products and associated procedures- Ensure changes are communicated to the other members of systems support team and that technical guides and training materials are appropriately updated on the firms shared knowledge base and training portals- Build and maintain training modules and publish them on an appropriate training resource for staff to access unattended- Maintain staff training records to track training attendance and produce monthly reports.- Assist with the firms Induction process and deliver induction training to new members of staff in a physical classroom environment- Manage, Advertise and recommend staff attend specific training modules based on public demand or analytical patterns from the helpdesk statistics- Monitor monthly helpdesk statistics to help identify general and individual demonstrating training needsFor further information please contact Ruth on 07764959511



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