Customer Service Advisor

1 month ago


Gosforth, United Kingdom Parkdean Resorts Full time

Job description:

- A strong sales and service focus.
- Ability to flex across multiple channels throughout the day.
- Identify revenue opportunities to customers on each and every contact.
- Passionate about providing great customer service and resolve queries with confidence.
- Ensure accuracy and attention to detail, when dealing with customer accounts to ensure all relevant information is captured.
- Handle any expression of dissatisfaction in a polite and professional manner, using excellent customer service to find the best solution for the customer and Parkdean Resorts.
- Offer excellent customer service to all internal and external customers offering informed knowledge of all administration functions.
- Embrace and promote the Parkdean Resorts values.
- Take ownership of performance and always seek ways to improve and deliver results.
- Strive to achieve the quality assurance benchmarks set for the Customer Engagement team in line with company standards and expectations.
- Keep well informed of all Parkdean Resorts holiday park products and services, to ensure the best match for customers based on their needs.
- Regularly take part in coaching session’s and one to one development to improve customer experience, system skills and process management.
- Taking part in regular product and training in order to increase knowledge and expertise in Parkdean Resorts.
- On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.

Person specification:

- Strongly customer focused with a high standard of customer service ethics.
- An excellent communicator both verbally and in writing across various digital communication channels.
- Highly motivated and energetic.
- Experience in a sales or service environment.
- Passion for delivering quality work.
- Experience of working in an effective, target driven team.
- Flexible and adapt well to change.
- Resilience and self-motivation.
- Attention to detail.



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