Customer Relationship Advisors

3 weeks ago


Gosforth, United Kingdom Karbon Homes Full time

Job description

**Come and make a difference at Karbon as a Customer Relationship Advisor**

We are looking to appoint suitably qualified and experienced individuals for the role of Customer Relationship Advisors in the Customer RelationshipTeam. This is an exciting opportunity to support our customers with queries through multiple channels.

**About the role**

Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent Karbon at the first point of contact, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.

**About you**

The successful applicants will be able to demonstrate an ability to work under pressure and to collaborate with other team members and the wider business in order to form part of an effective team. Experience in customer service, objection handling and problem solving would be beneficial. They will have good communication skills and be able to answer queries through various channels.

**About our team**

**Key Information**

***

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Customer Relationship Advisors - Fixed term for 12 months
- Salary is £ £23,219 per annum (pro rota)
- Location: Officially based at one of our offices across the region (Gosforth, Newburn or Stanley) however, we can offer predominantly homeworking, providing there is a quiet workspace and a sufficient internet connection within your home. You may occasionally be asked to attend the office.

Hours available:
Full time x 3 Monday - Friday
- 08:00-16:00
- 09:00-17:00
- 10:00-18:00

Part time x 4 Monday - Friday
- 08:00-12:30
- 09:00-13:00
- 10:00-14:30
- 14:00-18:00

**Enjoy great benefits**

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

**Important dates**

Sunday 19 February 2023

**Interview date**

Week commencing 27 February 2023

Interviews will be held remotely via Microsoft Teams.

If you are successful at interview you would need to provide a copy of your passport or birth certificate and NI number.



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