Customer Education Specialist

4 months ago

London, United Kingdom Arbor Education Full time

**About us**

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every levelsometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

**About the role**

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.

The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS. The breadth of your role includes training and consulting with schools, but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

**Core responsibilities**
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Journey.
- Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
- Delivery of managed services for schools and partners including (but not limited to) setups of new school years, assessments, behaviour, custom reports etc
- Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.
- To own materials used for training and keep these relevant
- Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
- Regular travel to national client sites and Arbor offices as needed.

**About you**
We’re looking for an engaging and communicative Customer Education Specialist. Beyond that, we’d love to see:

- Driving licence required
- Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.
- Ability to understand and articulate technology to a range of individuals, including non-technical users
- Excellent presentation and communication skills are essential.
- Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
- Friendly, eager to get stuck in and always willing to help
- Good sense of humour and able to inspire others.

**What we offer**

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
- Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices

**Interview process**
- ** Phone screen**
- ** 1st stage**
- ** 2nd stage**

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

**Arbor Education is an equal opportunities organisation**

**P

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    London, Greater London, United Kingdom Arbor Education Full time

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    London, Greater London, United Kingdom Arbor Education Full time

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