Patient Services Administrator Team Lead

3 weeks ago


St Neots, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**:In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Lakeside St Neots has three practices across the town, we are looking for individuals who are enthusiastic within a Primary care role, and want to support and lead a team. You will have a good eye for detail and want to ensure targets are met with a good quality standard, whilst supporting the team to be mutli-skilled in all administration tasks.

The Patient Services Administration team’s priority role is receiving patient data and ensuring patients medical records are updated. Processing patient prescription requests and working alongside the clinical pharmacy team. Referring patients to community and secondary care using information provided by clinical members of staff, deducting patients who have left the practice and summarising patients medical records new to the practice.

We are currently looking for a full-time Administrator Team Lead to join our small, friendly team.

The Management Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

**Job Introduction**

Working closely with the Operations & Admin Manager this role will serve as the main point of contact for the Administration Team. You will be responsible for overseeing the work carried out in the Administration Team on a day-to-day basis, ensuring targets are met.

To co-ordinate the team, ensuring that cover is maintained in accordance with the rota and that additional cover is organised at times of unplanned absence

**What you will do**
- You will carry out all aspects of team management including recruitment, selection and interview of potential new team members.
- Carry out appraisals, interim and probationary reviews.
- Organise inductions and training plans with regular 1:1s to be able to monitor performance, highlighting any issues.
- Plan and manage holidays and sickness absence within the team including back to work interviews in accordance with sickness management policies.
- Organise and Lead regular team meetings.

**Essential Criteria**

You will need a good standard of education and working knowledge of IT systems, however training on specific IT systems will be provided. A can-do attitude with good organisational schemes is essential, you will need to be reactive to situations that may occur and be a calm, positive and helpful addition to our growing the team.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

If you would like to take part in our short survey please use the following link;

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

**Salary**: £26



  • St. Neots, United Kingdom Great Staughton Surgery Full time

    a. Process and effectively signpost patients care navigate to the appropriate healthcare professional depending on the presenting condition, following agreed protocols b. Process personal, telephone and e-requests for appointments, following agreed appointment booking protocols c. Answer incoming phone calls, transferring calls or dealing with the callers...

  • Patient Navigator

    5 days ago


    St. Neots, United Kingdom OneMedicalGroup Full time

    **St Neots Health Centre **are looking for a forward thinking **Patient Navigator/Receptionist **to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. Important:...


  • St. Neots, United Kingdom Interaction Recruitment Full time

    My client based in St Neots is currently recruiting for a Customer Service Administrator to join their team on a full-time permanent basis. Working hours Monday - Friday 9am - 5pm and offering a salary of £25-28,000 depending on experience. **Responsibilities**: - Inputting & Progressing orders through to delivery - Stock control within customer...

  • Administrator

    4 days ago


    St. Neots, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit an Administrator who has strong customer skills and excellent computer literacy. The role is fully office based in the Huntingdon area of Cambridgeshire. This is a temporary role. **Job Types**: Full-time, Temporary contract Contract length: 3 months **Salary**: £14.50 per...


  • St. Budeaux, United Kingdom Reed Business Support Full time

    A local client of mine is looking for a Patient Coordinator in St. Budeaux, Plymouth. This role will include duties such as, preparing and checking patients in, scheduling patients visits, answering questions including billing and preparation. Days/ Hours: Tuesday - Friday8am - 6pm with a paid 30 min break **Salary**: £9.80 p/h

  • Patient Care Advisor/Receptionist

    Found in: Talent UK C2 - 2 weeks ago


    St Albans, United Kingdom The Maltings Surgery Full time

    Job summary We are looking to recruit another trusted member of our team, with the right attributes; common-sense and customer focussed approach, able to work well in a team and work independently, to ensure we provide the best possible service to our patients. The right applicant would need to work shifts commencing at 8am and or finishing at , part...

  • Team Administrator

    6 days ago


    St Albans, United Kingdom Blue Arrow Full time

    **Team Administrator** HOURS: 37.5 (Hybrid Working) ACCOUNTABLE TO: Service Manager REPORTING TO: Quadrant Data Lead BASE: Adult Community Team, Colne House, Watford **JOB SUMMARY**: To contribute to the provision of a comprehensive, efficient and effective administrative service. To support the team leaders and the clinical staff with day-to-day Initial...


  • St. Austell, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Community Nursing Team Administrator**: **Band 3**: **Main area** - Community Nursing Team Administrator - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - Part time 37.5 hours per week (Usual shift 9am -5pm, Monday to Friday at current time) - **Job ref** - 201-23-604**Site** - St Austell Community Nurses - **Town** - St Austell -...


  • St. Neots, United Kingdom Almond Road Surgery Full time

    Receiving patients and consulting with members of the practice team. Be able to cover all reception positions as necessary Process appointment requests for all appointments from patients on the telephone and in person Deal with home visit requests Registration/deduction of patient records Process repeat medications Scanning clinical letters Email and...


  • St. Austell, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Community Nursing Team Administrator**: **Band 3**: **Main area** - Community Nursing Team Administrator - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - Part time 37.5 hours per week (Usual shift 9am -5pm, Monday to Friday at current time) - **Job ref** - 201-23-604**Site** - St Austell Community Nurses - **Town** - St Austell -...


  • St. Neots, United Kingdom Lakeside Healthcare Group Full time

    The PCN Operations Team Lead forms an integral part of the PCN leadership team working alongside the Clinical Director, Digital and Transformation Managers, Strategic Digital and Transformation Managers and member Practice Management teams, playing a pivotal role in the delivery of high-quality care within the PCN. The role holder will be responsible for PCN...


  • St. Neots, United Kingdom GCB Recruitment Full time

    My clients are currently recruiting for an experienced Mortgage Administrator to join their expanding team. My clients are a reputable brokerage based in St Neots. This is an excellent opportunity if you have experience working within the financial servicesindustry and are looking to join a forward-thinking organisation that offers a great working...


  • St Albans, United Kingdom The Maltings Surgery Full time

    **brief overview - full job description available**: maintain patient confidentiality manage patient enquiries signpost patients to appropriate services assist GP's with patient triage telephone switchboard duties and main reception duties email communications and various administrative tasks follow practice policies and procedures support colleagues, both...


  • Bury St. Edmunds, United Kingdom Bury Spectrum Gymnastics Club Full time

    The Receptionist and Administration Team Lead is responsible for the efficient running of the front of house and back administration processes of the organisation, thus ensuring customer/participant experience is of a quality standard, that aids us achieving our aims. They will be responsible for line managing the Reception Team and reporting to the...

  • German Customer Service Administrator

    Found in: Jooble UK C2 - 20 hours ago


    St Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

    European Language Customer Care Administrator Fluent German / Swiss German Home based (1 day per month in the head office in Cambridgeshire) A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with...


  • St Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

    European Language Customer Care Administrator Fluent German / Swiss German Home based (1 day per month in the head office in Cambridgeshire) A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with...


  • Bury St. Edmunds, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk are looking for an extremely professional, conscientious, calm and confident individuals to be a part of the Administration Team. This role will be supporting...


  • St Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    European Language Customer Care Administrator Fluent German / Swiss German Home based (1 day per month in the head office in Cambridgeshire) A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working...


  • St. Austell, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    To take responsibility for leading on patient flow within Cornwall Partnership Foundation Trust within your designated locality. The purpose of the role is to assist in developing and establishing new robust systems and processes to deliver safe and effective care with efficient use of resources both within Cornwall Partnership Trust and where Cornwall...

  • Administrator

    1 day ago


    St. Neots, United Kingdom Huntree fencing LTD Full time

    **Position Summary**: The Administrative Assistant is responsible for the general clerical duties of the office. This position is also responsible for assisting in the day-to-day operations. **Essential Duties**: - Answer and direct phone calls - Organise and schedule appointments - Maintain and update contact lists - Develop and maintain a filing system -...