Patient Services Team

3 weeks ago


St Neots, United Kingdom Great Staughton Surgery Full time

a. Process and effectively signpost patients care navigate to the appropriate healthcare professional depending on the presenting condition, following agreed protocols b. Process personal, telephone and e-requests for appointments, following agreed appointment booking protocols c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.

Ensure tasks are actioned within agreed time frames e. Process all incoming documentation following internal document management protocol f. Proactively encourage patients to use online services for appointment booking and prescription requests g. Ensure any prescription queries are passed to the dispensary team or relevant clinician h.

Monitor and ad-hoc summarising of medical records within agreed time-frames, following practice protocol i. The processing of changes to patient registration, deduction of record and new patient registration j. Process incoming and outgoing mail and ensure outgoing mail is posted in a timely manner k. Process incoming retinal eye screening reports l.

Review all clinical letters ensuring they are processed appropriately, in line with protocols m. Initiating contact with and responding to, requests from patients, team members and external agencies n. Support the referrals administrator and process referrals to external agencies such as secondary care using the electronic referral system (ERS) o. Process all DNA letters in accordance with current policy p.

Action GP2GP tasks q. Photocopy documentation as required r. File and store records as required s. Data entry of new and temporary registrations and relevant patient information as required t.

Input data into the patients healthcare records as necessary u. Scanning of patient related documentation and attaching scanned documents to patients healthcare records v. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the referrals administrator w.

Manage all queries (including administrative queries) as necessary in an efficient manner x. Maintain a clean, tidy, effective working area at all times y. Monitor and maintain the reception area and notice boards z. Support all clinical staff and management with general tasks as requested aa.

Share the provision of cover during absences within the team in a fair way, following internal process



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