Document Production Shift Coordinator

4 weeks ago

Alloa, United Kingdom Williams Lea Full time

Document Production Lead - Alloa FK10 3LP

Salary of £22,500 - £25,500 dependant on experience

Permanent (37.5 Hours ) Monday - Saturday, on a shift rotation of 7am - 3pm and 3pm 11pm or fixed shift of 3pm-11pm

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

We have an exciting new opportunity for a Document Production Shift Co-Ordinator. Working a hybrid work model with time between the office and home in our Alloa Office.

Your remit will include but is not limited to:

- Supervising all staff on shift
- Monitoring the service and ensuring that agreed service levels are maintained and exceeded continually looking for ways in which service can be improved
- Giving regular feedback to the team leaders and Business Services Manager
- Ensuring software is efficiently operated, requesting support from IT

Producing and amending correspondence, documents, reports, deeds, attachments etc. from a variety of sources, in house style and in line with the DP systems/procedures
- Producing and amending PowerPoint presentations, organisational charts, mail merges and Excel spreadsheets and graphs
- Effectively using the DP workflow system to prioritise and deal with incoming and outgoing work
- Proof reading and checking documents that have been produced to ensure they are correct, in line with house style and, where applicable, attachments have been included
- Liaising with the DP team leader and legal PAs, as appropriate, in relation to document production matters and queries
- Effectively managing workloads to ensure all deadlines are met and clients advised of progress
- Advising clients on the appropriate formatting and styles for their documents
- Providing an expert word support function to all areas of the firm

Skill requirements
- Excellent knowledge of Word, Powerpoint and Excel.
- Excellent client facing and customer service skills
- Previous experience of delegating work and tasks
- Strong attention to detail

Person specification
- You will possess a proactive attitude, a “can do” approach and be a team-player.
- Be a self-starter with plenty of initiative and resilience, but who equally thrives in a team-based environment.
- Possess a desire and willingness to learn and ability to learn new tasks quickly.
- Willing to be flexible with shifts.

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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