Document Production Shift Lead

1 week ago

Alloa, United Kingdom Williams Lea Full time

**Document Production Lead - Alloa FK10 3LP**

**Document Production Lead - Hybrid**

**Salary**: £22,500

Location: Remote/Hybrid Alloa

Permanent, Full Time (37.5 hours) working on a shift rotation of 7am - 3.00pm and 3.00pm - 11.00pm

**Williams Lea is looking for a document production Shift Co-Ordinator**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**The Job**:
The Shift Co-Ordinator is responsible for all direct communications with client staff in addition to promptly dealing with any queries. The Shift Coordinator will ensure that high levels of customer service and communication are achieved. Key to this role, the Shift Coordinator will assist Team Leaders in monitoring and improving the timeliness and quality of work produced by the document production specialists/legal administrators.

**Duties will include**:

- Monitor their team’s workflow system and allocate work within the team
- Schedule urgent work and ensure that clients are kept informed of any queries in relation to the completion of their work
- Quality check work produced by the team identifying errors in respect of grammar, punctuation, style and content and feeding back for correction as required
- Assist team members with work-related queries
- Ensure that any required shift handovers and job handovers are completed and communicated in the agreed manner
- Training and development of new starters and existing team members
- Produce and amend correspondence, documents, reports, deeds and attachments from a variety of sources, in house style and in line with the client’s specific systems/procedures
- Produce and amend PowerPoint presentations, organisational charts, mail merges, Excel spreadsheets and graphs/diagrams
- Quality checking documents to ensure they are correct, in line with house style, and, where applicable, attachments have been highlighted to personal assistants
- Liaise with fee earners, team leaders and secretaries/TAs as appropriate in relation to document production, keeping service users updated on the progress of their work
- Deal with basic queries and general administration, as appropriate

**The Experience**:

- Good organisational skills, previous experience of allocating work to teams
- Exceptional technical skills including high competency in Word, Powerpoint and Excel
- Ability lead by example and with a strong customer focus
- Able to problem solve and deliver under pressure

**The Package**:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Alloa

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