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Customer Services Administrator

4 weeks ago

Lancashire, United Kingdom Wincanton Full time

**Overview**

Wincanton is looking for a Customer Services Administrator to join our team in Wigan.

**How will you contribute?**
- To work to targets and agreed KPIs
- To run reports for outstanding PODs / Haulier Debrief
- Chase hauliers for debrief times & outstanding PODs
- Update systems in an accurate and timely manner
- Highlight and rectify discrepancies with delivery times.
- Managing customer deliver queries and resolve accordingly.
- Obtain customer rebooking’s.
- Highlight and rectify discrepancies with regards to claims/returns.
- Communication with hauliers and internal network
- To liaise with various teams on site to gather information where necessary.
- Manage customer expectations
- 2999/FSCM
- Working any 5 from 7 depending on contract requirements.
- To continually multi skill and seek new ways of adding value to LAT function.

**What will you bring?**
- Enthusiastic and customer focused.
- Well organised, motivated and having excellent telephone/communication and influencing skills.
- Able to manage and prioritise variable workloads and work with minimum supervision.
- Having the confidence to seek out information from different parts of the business and build a network of cross-functional contacts.
- High and accurate decision output.
- Calm when under pressure and confident when talking to customers.
- The ability to work quickly and accurately under pressure.

**What do we offer?**

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; company pension scheme, generous holidays, cycle to work scheme ,employee benefits online discount platform, onsite parking + much more

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.

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