Band 5 Engagement Officer

6 months ago

Hampstead Heath, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:

- Please see the job description and person specification documents provided on this page for further detail.

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education and professional qualifications**:
**Essential criteria**:

- Educated to degree level or equivalent

**Desirable criteria**:

- European Computer Driving License (ECDL) or equivalent

**Experience and knowledge**:
**Essential criteria**:

- Experience of responsibility for managing own work
- Experience of working with senior management level
- Knowledge and experience of Microsoft systems including Word, PowerPoint, Access and Excel
- Recent experience of working with community/primary care providers
- Demonstrable experience of delivering successful projects
- Demonstrable experience of using own initiative to achieve required outcomes
- Experience of working within a busy environment, meeting deadlines and dealing with competing/changing priorities
- Awareness of current foundation trust issues
- Experience in a stakeholder management position
- Previous experience of public speaking including presentations to groups
- Experience of managing a stakeholder database

**Desirable criteria**:

- NHS experience
- Knowledge of key national reports around primary care

**Skills and aptitudes**:
**Essential criteria**:

- Able to contribute immediately to the work of the trust by establishing personal and professional credibility
- Confident communicator capable of communicating both within and outside of the organisation occasionally in hostile circumstances
- Ability to deal effectively with difficult situations and contention whilst maintaining positive working relationships
- Excellent written and verbal communication skills
- Ability to understand and translate information clearly
- Highly developed analytical and problem-solving skills but when to escalate issues
- Demonstrable skills in planning and monitoring a range of initiatives

**Personal qualities and attributes**:
**Essential criteria**:

- Flexible approach
- Able to maintain a calm manner when under pressure
- Ability to use tact and diplomacy to reconcile a variety of perspectives
- Ability to use initiative and without immediate management supervision
- Responsive to change
- Excellent time management and organisational skills including prioritisation
- Able to develop relationships and work well with a range of professionals and with the public.
- Able to travel between sites as required
- Conduct affairs in a confident and assertive manner

**Desirable criteria**:

- Experience of contributing to annual plans/reports or equivalent

**Ability to manage**:
**Essential criteria**:

- Systems and processes
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

**Please note**:

- _Please be advised that due to exceptionally high demand

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