Learner Engagement Officer

3 months ago

Haywards Heath, United Kingdom Heathercroft Training Academy Full time

The Learner Engagement Officer will be joining a growing team of business development and learner engagement personnel. This role will actively lead on our learner engagement efforts and commitments across our UKSPF Multiply contracts, specifically across West Sussex. The role will involve being a sole point of contact for learner recruitment and engagement across our West Sussex region.

Through effective recruitment of learners, you will develop stakeholder relations with referral partners, and utilise a range of targeted strategies to engage young people and adults, signposting and signing them up for one of several Muliply 'Maths' interventions and programmes, as well as progression on to apprenticeships.

Working collaboratively within team generate, as well as between departments, you will provide effective communication and promotion of new initiatives, signposting to relevant referral organisations and prospective learners. You will be responsible for carrying our compliance activity to ensure a right first time approach to administration and compliance, supporting learners to complete mandatory screening information.

You will be learner centric, taking pride in knowing that learners are on programmes specific to their interests and career aspirations, which will accelerate their development and progression.

**Roles and Responsibilities**
- Recruitment and engagement of learners, predominantly on UKSPF Multiply programmes, but as well a range of other government funded training programmes, such as apprenticeships.
- Preparing and presenting Open Days, Virtual Workshops and Information Sessions.
- Attending Job Centres, Careers Fairs and other external events on a regular basis.
- Completion of learner pre-enrolments and enrolment paperwork.
- Providing excellent IAG to customers and clients.
- Acting as the leading figure when communicating with prospective learners, parents and third party organisations (including YEI contract holders, JCPs).
- Strong and effective communication with third parties on new programmes, initiatives and courses, including distribution of appropriate marketing collateral where necessary.
- Excellent communication across the group, especially the administration teams and departments to ensure effective enrolments and course profiling.
- Supporting learners in ensuring compliance paperwork is completed with mínimal errors through effective liaising with both learners and the admin team.
- Building relationships with referral partners and agencies across the UK. Experience and established relationships with referral organisations across the South East would be advantageous.
- Maintain appropriate database of learner information, including trackers and spreadsheets, to ensure contractual obligations are met and internal KPIs are achieved.
- Enhancing the learner journey through effective on-programme communication and check ins, ensuring high levels of customer satisfaction.
- Process learner documentation to meet contractual deadlines.
- Producing reports for management and heads of department on a weekly and monthly basis to assess performance against targets.
- Support with timely and accurate processing of claims, completing first line checks before submission.

**Experience & Skills**
- Experience of learner engagement and recruitment (essential), within FE (essential)
- Ability to build rapport with learners and individuals of different backgrounds
- Administration and clerical proficiency
- Understanding of compliance processes and systems
- IT literate - including data entry, data analysis
- Committed to continuous improvement - personal and organisational
- Analysis and evaluation of detailed information
- Working within tight deadlines
- Target driven - ability to meet targets (essential)
- Preparing and presenting information to a range of stakeholders
- Tenacious, results driven but learner centric
- Detail oriented but also able to see the bigger picture
- Team player
- Organised and structured, remaining focused on priorities
- Ability and initiative to manage own time
- Preparing reports and documents
- Strong communication skills

**Interviews**

**Salary**

£25,00-27,000

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Ability to commute/relocate:

- Haywards Heath, West Sussex: reliably commute or plan to relocate before starting work (required)

**Experience**:

- learner engagement: 3 years (required)

Work Location: In person

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