Band 3 Palliative Care/acute Oncology Service

5 months ago

Hampstead Heath, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:
PATIENT CO-ORDINATOR RESPONSIBILITIES :Assisting in managing patient correspondence initially prepared using Dictate IT and
filing all correspondence. Answering the telephone and dealing with enquiries from patients and families, GPs and other departments throughout the hospital and primary care. This includes
prioritising urgent calls from distressed patients and carers and ensuring and alerting clinical staff to provide a rapid response.
Assisting in liaising with other departments (including the Outpatients Appointment Centre for clinic appointments), wards and clinics. Assisting in arranging patients’ appointments in conjunction with the medical and
nursing staff and appropriate trust departments. Mail management including: collecting, opening and distributing paper mail within
Recording notification of patient deaths on Cerner
OFFICE ADMINISTRATION
Answering the telephone and maintaining a message-taking system for the team. This includes the taking and recording of referrals and using independent judgement as necessary.
Provide general departmental administration such as co-ordinating the team diary, arranging team business meetings,
Maintaining and developing filing systems relating to all aspects of the palliative care team’s work. Being a point of contact for security issues affecting the team’s office base. Assisting in keeping financial records, including petty cash, receipts for donations and all paper work relating to Royal Free Charity Grant and handling related correspondence.
- CLINICAL AUDIT: The peer review measures for AOS require a minimum dataset to be collected on a daily
- basis. The AOS teams at Royal Free and Barnet receive increasing numbers of referrals and
- calls and it is therefore difficult to provide the same level of service due to an increased amount of time needed for administrative duties.
- Assisting with team audit projects, which includes administrative support, typing documents and performing some data analysis
- The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post holder will also be required to provide Administrative support to the palliative care department.

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education and professional qualifications**:
**Essential criteria**:

- English and Maths at GCSE level or equivalent
- Courses / further study attended to demonstrate evidence of personal development

**Desirable criteria**:

- Diploma level qualification or equivalent experience

**Experience**:
**Essential criteria**:

- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Experience of managing and prioritising own workload and working to deadlines

**Desirable criteria**:

- Previous administrative and organisational experience
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated a

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