Front Desk Agent/receptionist

3 weeks ago

Dumfries, United Kingdom Cairndale Hotel & Leisure Club Full time

**FRONT DESK AGENT (FULL TIME)**

**Hotel Overview**

The Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway.

Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel.

Our hotel has 91 unique bedrooms and suites and we welcome a diverse variety of guests ranging from solo travellers, golfers, families and outdoor adventurers The hotel is the perfect base for exploring all of what Dumfries and Galloway has to offer.

We are very fortunate to have fantastic leisure facilities as part of our hotel. The Barracuda Club boasts a 14 Meter Heated Swimming Pool, Sauna, Steam Room & Jacuzzi as well as a fully equipped gym. As well as being loved by our guests, the club operates as a private membership club.

The hotel is popular for large events including weddings, birthday celebrations and conferences. The hotel also boasts banqueting facilities including grand ballroom for up to 350 guests.

The hotel is centrally located right in the heart of Dumfries, 5 minutes from the train station and a stopping point on a number of bus routes.

**Why Work at The Cairndale, What’s in it for you?**

We offer the most competitive rates of pay.

Automatic Enrolment into Workplace Pension Scheme

Heavily Discounted Leisure Club Membership

Employee of the Month Recognition Program

Access to 24/7 Employee Assistance Program

Discounted Room Nights for You, Your Friends & Family

Discounted Food & Beverage Experiences for You, Your Friends & Family

Employee Events

Uniform Provided

28 Days of Paid Holiday

Cross-Department Training and Development

**The Front Desk Agent Role...**

We have an exciting and rare opportunity for a Front Desk Agent to join our highly successful team here at The Cairndale Hotel. To be successful in this role you will need to be a confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our Front Office Team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.

Our Successful Front Desk Agent will;
- Be responsible for providing a seamless guest experience, providing considered and personal service.
- Handle reservation calls and amend where necessary guest reservations.
- Welcome and greet our guests, checking them in and informing them of the hotel facilities.
- Be knowledgeable of the hotel services and facilities and where appropriate, upsell and upgrades.
- Working together with the management team, review and improve the guest experience in response to guest feedback.
- You will ensure a high level of engagement with guests throughout their stay making them feel at home and help create a warm, welcoming experience
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals lists, function sheets and other reports. You will assist in communicating the relevant daily details to the necessary hotel departments.
- Ensure all VIPs are flagged accordingly with the correct VIP status, update and maintain their profiles on Guestline.
- Ensure special occasions are noted accurately and recognised
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
- Ensure guest information is captured in the correct way and entered onto the hotel property management system, Guestline.
- Handle and oversee complaints with empathy and sensitivity, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained.
- Overall, work as part of a large family team to create the best guest experience while also enjoying your time at work in a supportive and friendly environment

Our successful Front Desk Agent will;
- Have reception experience
- Be able to work in a fast paced, busy environment
- Possess strong communication skills
- Be confident and be able to use initiative
- Computer literacy is an advantage
- Must possess a clear, friendly and professional telephone manner

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Dumfries DG1 2DF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Front Desk Receptionist

    3 weeks ago

    Dumfries, United Kingdom Cairndale Hotel & Spa Full time

    **Join Our Team at The Cairndale Hotel - Front Desk Agent Wanted! (Luxury Spa opening Spring 2024)** Are you a hospitality enthusiast with a passion for creating exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment? If so, The Cairndale Hotel invites you to be a part of our Front Office Team as a Front Desk Agent! **About...

  • Front Desk Receptionist

    3 weeks ago

    Dumfries, United Kingdom Cairndale Hotel & Spa Full time

    **Join Our Team at The Cairndale Hotel - Front Desk Agent Wanted! (Luxury Spa opening Spring 2024)** Are you a hospitality enthusiast with a passion for creating exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment? If so, The Cairndale Hotel invites you to be a part of our Front Office Team as a Front Desk Agent! **About...

  • Front Desk Agent/receptionist

    2 weeks ago

    Dumfries, Dumfries and Galloway, United Kingdom Cairndale Hotel & Leisure Club Full time

    FRONT DESK AGENT (FULL TIME)Hotel OverviewThe Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway.Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel.Our hotel has 91 unique bedrooms and suites and we welcome a diverse variety of guests...

  • Hotel Receptionist

    4 days ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Hotel Receptionist

    4 days ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Front of House Assistant/receptionist

    3 weeks ago

    Dumfries, United Kingdom Bannatyne Full time

    **Front of House Assistant/Receptionist**: Location Dumfries Department: Front of House / Reception Job type: Permanent **Salary**: 10.42 Job ref: 030337 Published: about 3 hours ago Job Title : Front of House Assistant Hours : 16 Rate of Pay : £10.42 per hour Location : Dumfries About the Role We are currently looking for a Front of House...

  • Front of House Assistant/receptionist

    4 weeks ago

    Dumfries, United Kingdom Bannatyne Full time

    **Front of House Assistant/Receptionist**: Location Dumfries Department: Front of House / Reception Job type: Permanent **Salary**: 10.42 Job ref: 028937 Published: about 4 hours ago Job Title : Front of House Assistant Hours : 16 Rate of Pay : £10.42 per hour for over 21s and NMW for under 21s. Location : Dumfries About the Role We are...

  • Hotel Receptionist

    2 weeks ago

    Dumfries, Dumfries and Galloway, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview:We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Veterinary Receptionist

    4 weeks ago

    Dumfries, United Kingdom Charnwood Veterinary Centre Full time

    We are looking to hire a receptionist to join our friendly, dynamic team. We are a mixed veterinary practice based within Dumfries, with a mixture of small animal and farm animal clients covering the Dumfries and Lower Nithsdale region. We need someone with good communication skills and a friendly, caring approach to be able to speak with both pet owners...

  • Service Advisor

    4 weeks ago

    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a maternity cover Service department administrator/Receptionist to support us at our Dumfries Honda site for 6 months. This is a temporary role, with the possibility of extension and/or conversion to permanent position. **As a Service Advisor you will be responsible for**: - Receiving customer...

  • Service Advisor

    2 weeks ago

    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a permanent Service department administrator/Receptionist to support us at our Dumfries Honda site. **As a Service Advisor you will be responsible for**: - Receiving customer enquiries by telephone and person and arrange to book their vehicle into the workshop. - Delivering high levels of...

  • Hotel Receptionist

    4 weeks ago

    Dumfries, United Kingdom Aimbridge Hospitality EMEA Full time

    **Job Ref**:INT16493 **Branch**:Holiday Inn Dumfries **Location**:Holiday Inn Dumfries **Salary/Benefits**:£9.50 p/h plus Industry Leading Benefits - Staff Meals on Duty - Hotel discounts **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Various shift patterns including weekends **Hours per week**:16 **Posted...

  • Parking Operations Specialist

    3 weeks ago

    Dumfries, United Kingdom Commonwealth of Virginia Full time

    Title: Parking Operations Specialist Agency: Northern VA Community College Location: Prince William - 153 FLSA: Nonexempt Hiring Range: $16/hr Full Time or Part Time: Part Time Job Description: General Description: This position will perform routine administrative, operational, financial, and customer-support services related to...

  • Night Receptionist

    4 weeks ago

    Dumfries, United Kingdom Splendid Hospitality Group Full time

    Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the...

  • Night Receptionist

    4 weeks ago

    Dumfries, United Kingdom Splendid Hospitality Group Full time

    Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the...

  • Mobile Response Security Officer

    2 months ago

    Dumfries, United Kingdom Amberstone Security Full time

    **Mobile response Security Officer - SIA Licence is essential to be considered for the role** ***Amberstone provides integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions. Products combine to provide a...

  • Mobile Response Security Officer

    2 days ago

    Dumfries, United Kingdom Amberstone Security Full time

    **Mobile response Security Officer - SIA Licence is essential to be considered for the role** ***Amberstone provides integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions. Products combine to provide a...

  • Mobile Response Security Officer

    2 weeks ago

    Dumfries, Dumfries and Galloway, United Kingdom Amberstone Security Full time

    Mobile response Security Officer - SIA Licence is essential to be considered for the role***Amberstone provides integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions. Products combine to provide a best...