Hotel Receptionist

4 weeks ago

Dumfries, United Kingdom Aimbridge Hospitality EMEA Full time

**Job Ref**:INT16493

**Branch**:Holiday Inn Dumfries

**Location**:Holiday Inn Dumfries

**Salary/Benefits**:£9.50 p/h plus Industry Leading Benefits - Staff Meals on Duty - Hotel discounts

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Various shift patterns including weekends

**Hours per week**:16

**Posted date**:17/02/2023

**Closing date**:21/03/2023

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff Parking
- Mo Rewards - Be recognised and rewarded for your work with uncapped incentives

A day in the life of

As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Holiday Inn Dumfries Hotel, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Set in the gardens of the Crichton Estate, this traditional hotel is 1.5 miles from Dumfries Museum and 7 miles from Caerlaverock Castle. The sleek rooms feature free Wi-Fi, flat-screen TVs and desks, plus tea and coffeemakers. Upgraded rooms add minibars, fridges and pull-out sofas.

There's a relaxed lounge bar and a restaurant. Other amenities include a business centre and 3 meeting rooms, plus free parking.

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