Customer Service and Data Administrator

2 months ago

High Wycombe, United Kingdom Smart Recruit Online Full time

A great opportunity has arisen in our Customer Services team to join us as a Customer Service and Data Administrator. You will join an established and growing leader in the ventilation industry based at our offices in High Wycombe.

This would suit somebody who enjoys working with data and has a methodical and organised approach as the work involves reviewing, updating, extracting, and inputting data onto our systems for projects as well as the usual day-to-day business activities. You will also assist in the extraction and redaction of customer data in accordance with GDPR regulations.

Working with internationally recognised and market-leading brands, this Customer Service Administrator role will push you to your limits and enable you to grow in capability and confidence. There is an excellent support network and a team of industry professionals around you while you get to grips with the job.

**We provide everything you need to do the job. Although you can bring your own pencils if you like...**

**We are looking for genuine team players who can work alongside a team of experts and industry professionals in a modern office with great colleagues.**

**Key Responsibilities of a Customer Service Administrator**
- Extracting product data from our ERP system and manipulating that data into the customers' required format.
- Order processing and sales administration.
- Producing and issuing quotations for ventilation systems and providing these to designers, architects, direct customers, and consumers.
- Processing goods return requests from customers and their credits.
- Checking, validating, and processing data; providing high-quality, accurate reports (daily, weekly, monthly) in Excel and SQL.
- Assisting and supporting the internal and external sales teams and working closely with other departments within Airflow.
- Modernising, automating, and streamlining processes to ensure reports and dashboards can be delivered in a seamless way.

**Benefits**:

- 25 days holiday plus a day off for your birthday
- Auto enrolled group pension plan
- Private medical insurance
- Life assurance

**Additional Information**:
**Essential Skills**:
You will be IT literate and enjoy managing and processing a large volume of confidential customer information, ensuring at all times compliance with GDPR legislation. We actively encourage you to identify and recommend improvements to processes as you go about your work so we can make our processes more efficient in terms of timeliness and quality.

**Skills**:

- Strong customer service skills and the ability to interact confidently with customers and colleagues.
- Microsoft Excel skills and experience to an advanced standard.
- Excellent written and verbal communication skills.
- Ability to organise, plan, and prioritise tasks, with the flexibility to change priorities.
- Experienced in working in a busy environment working to targets and deadlines.

**Experience**:

- You will have demonstrable experience of data manipulation and data cleansing.
- Previous experience in a customer service or client services position including complaint resolution.
- Previous use of a CRM System (Customer Relationship Management) is required.

**Desired Skills**:

- Previous experience of managing a service engineers' diary.
- Previous experience of processing export orders including associated paperwork would be beneficial, but not required as training would be provided.

**About Company**:
With a wealth of knowledge gained from over 60 years’ experience, Airflow Developments Limited are widely regarded as a world leader in air movement and ventilation innovation. We operate in both domestic and commercial ventilation markets.

**Essential Requirements**:
You will be IT literate and enjoy managing and processing a large volume of confidential customer information, ensuring at all times compliance with GDPR legislation. We actively encourage you to identify and recommend improvements to processes as you go about your work so we can make our processes more efficient in terms of timeliness and quality.

**Skills**:

- Strong customer service skills and the ability to interact confidently with customers and colleagues.
- Microsoft Excel skills and experience to an advanced standard.
- Excellent written and verbal communication skills.
- Ability to organise, plan, and prioritise tasks, with the flexibility to change priorities.
- Experienced in working in a busy environment working to targets and deadlines.

**Experience**:

- You will have demonstrable experience of data manipulation and data cleansing.
- Previous experience in a customer service or client services position including complaint resolution.
- Previous use of a CRM System (Customer Relationship Management) is required.

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