Office Administrator

1 week ago

High Wycombe, United Kingdom Youth Enquiry Service (Wycombe) Full time

**ROLE BACKGROUND**:
Youth Enquiry Service (YES) is a charity that has supported young people in High Wycombe and the surrounding areas for over 40 years. We have an established reputation for offering accessible, friendly, and safe services for young people, which includes one-to-one counselling, sexual health information, and drop-in information, advice, and guidance.

This is an exciting time for YES, as we have recently been awarded funding to expand our services as an early-intervention mental health support hub for young people. This expansion will enable us to significantly increase capacity within our pre-existing services, as well as set up several new services including schools-based counselling, peer support groups for young people and for their parents/carers, and a young person’s advisory board who will help shape YES services.

As part of our planned service expansion, we are seeking to recruit an Office Administrator who will provide a wide range of administrative support across the organisation.

**ROLE OVERVIEW**:
**Job Title - **Office Administrator

**Salary - **£12 per hour (FTE £24,960)

**Hours - **15 hours per week - Working pattern to be discussed at interview but must be Monday to Friday between the hours of 9am and 5pm

**Contract
- **Fixed term to 31st March 2025

**Interviews - **Face-to-face interviews will take place at our drop-in centre during the week commencing Monday 10th June 2024

**ROLE RESPONSIBILITIES**:

- Entering and updating information in Charitylog case management system, including counselling referrals, appointments, feedback questionnaires, etc.
- Maintaining and updating volunteers, staff, and client records
- Providing general office administration support including managing incoming and outgoing post, maintaining stationary supplies, minute taking at meetings, etc.
- Booking appointments and maintaining the diary for counselling and support appointments
- Assisting with communications through our social media and other channels
- Ensuring the drop-in centre is presentable, welcoming, safe, and operating in line with YES policies and procedures
- Providing ad hoc administrative support to specific projects and the YES management team

**PERSON SPECIFICATION**:

- Experience of providing administrative support, including general office duties, and maintaining accurate records
- Understanding of working within confidentiality, data protection, safeguarding and equality frameworks
- Excellent interpersonal and communication skills, both verbal and written
- Excellent IT skills including Microsoft Office and data entry onto our case management system
- Able to use own initiative and work flexibly as part of a team
- Ability to work under pressure with a customer focus
- Embraces opportunities to widen knowledge and develop new skills

**OTHER INFORMATION**:
**HOW TO APPLY**:
**Job Type**: Fixed term contract

Pay: £12.00 per hour

Work Location: In person

Application deadline: 03/06/2024
Reference ID: YES - Office Administrator

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