Reception Staff

2 weeks ago


Wolverhampton, United Kingdom Arena Racing Company Full time

The Holiday Inn at Wolverhampton Racecourse is looking for a Receptionist to join the team on Casual Terms. This is a challenging and exciting role for a passionate and dedicated person to join our team where you can really make a difference and be part of this exciting time in our business.

Reporting to the Front Office Manager, you will be the first point of contact for our guests so you will need to be friendly, professional and confident. You will be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right.

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service

**Some of the Key Responsibilities**
- Checking customers in and out
- Welcoming and directing all customers on site
- Making and receiving telephone calls
- Making and amending hotel reservations
- Customer Service
- Cash and credit card handling
- In-house guest bill and room management
- Some bar cover when required

**Skills and Qualities**
- Strong, positive customer service skills
- Be proficient with Microsoft packages
- Previous experience in a customer service role is advantageous
- Training will be given using the in-house systems
- You will have a logical approach to solving problems
- Have good time management and flexibility

**What is Casual Work?**

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar.

**What we can offer you**
- Competitive rates of pay
- Opportunities to receive training and work experience across a range of business areas
- Up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

We look forward to hearing from you.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.


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