Deputy Head Housekeeper

5 days ago

Marlow, United Kingdom Crowne Plaza Marlow Hotel Full time

We are seeking an experienced Deputy Head Housekeeper whose primary role is to ensure that the Housekeeping Office/ Linen Rooms and the Guest Bedroom Floors are well co-ordinated and supervised. You will be required to ensuring that the Housekeeping Department delivers prompt, efficient and courteous service to our Guests, Employees, Managers and Suppliers.

The Deputy Head Housekeeper should be compliant with Health and Safety Legislation and Coshh Regulations, whilst maintaining high standards and will work closely with the Head Housekeeper to ensure that the Housekeeping Department delivers its daily demands of high quality expected from the Intercontinental Hotels Group Brand Standards.

The role includes working shifts in line with business demands generally from 08.00- 17.00 five days per week.
- Y_ou will be expected to perform both independently and proactively to lead and motivate the Housekeeping team.
- Maintain and Monitor staff levels
- Develop staff
- Train staff to ensure they deliver consistent high standards
- Source and procure new and workable procedures
- Liaise with external suppliers and agencies
- Handle both Guest and Staff Issues
- Conduct and record quality checks on bedrooms and public areas
- Audit staff levels and complete rotas
- Manage holidays schedules and work flexible shifts
- Communicate effectively with staff in the department and other affiliated departments, management and guests
- Communicate department performance issues and methods of improving service whilst reducing cost to the business
- Deliver prompt follow through on all request
- Maintain and manage chemicals ensuring they are compliant with Health and Safety Regulations

Previous experience as a Head Housekeeper in a smaller property as an Assistant Head Housekeeper in a branded property prefered.

You should be confident to speak to Guests, Management and the housekeeping team, whilst also possessing good communication skills

You should have an outgoing personality and a strong attention to detail.

**When you join us, you can look forward to**:

- Competitive salary plus great benefits
- Full training in a welcoming and positive environment
- Meals on shift
- Tremendous IHG Employee rate available at all Intercontinental Hotels Group properties worldwide with 50% off food & beverage during your stay when you’re off

Start date as soon as possible

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Overtime

**Experience**:

- housekeeping: 1 year (preferred)
- Hotel Housekeepers: 1 year (preferred)

Work Location: One location

Reference ID: Assistant Head Housekeeper Crowne Plaza Marlow

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