Executive Head Housekeeper

1 week ago


Marlow, United Kingdom Macdonald Hotels & Resorts Full time

At Macdonald Hotels, our people are the key to the Company’s success and our guest’s satisfaction. As well as being confident and approachable, commitment, enthusiasm and energy are essential if you are to succeed in this role as a Assistant Head Housekeeper.

This opportunity is at the luxury 4 Macdonald Compleat Angler in Marlow, set next to the Marlow Bridge with spectacular views over the River Thames and Marlow Weir, the hotel lends its self as a luxury location for a get away. With 64 bedrooms, 5 function rooms and a 2 fine restaurants.

An exciting opportunity has arisen for a dedicated Executive Head Housekeeper to join our housekeeping team. A team including a Head Housekeeper, Deputy and Supervisor will report into you. You will be responsible for leading this team to deliver the very best quality service and highest standards to ensure you meet and exceed guests expectations.

You will be responsible for

*Ensuring planning, organisation and supervision of cleanliness in the building

*Maintain the standards through checks and training

*checking of all bedrooms

*checking of bedroom corridors

*checking of public rooms

*Reasonably assisting other departments and Head Housekeeper

*Ensure you are on time every day, in correct uniform and ready to work

*Ensure good relations are kept between fellow staff and other colleagues

*Ensure a high standard of service is provided at all times

*Prepared to help cleaning the bedrooms and public areas when needed

*Complaint handling

*Dealing with suppliers

*Managing lost property
- Able to take and follow instruction
- Able to make decisions under pressure
- Able to work alone and unsupervised
- Able to work over the weekends
- Perform other reasonable job duties as requested by Managers and Supervisors
- Fit and able to work on feet all day
- Have a willingness to develop team members and self
- Excellent attention to detail
- Good command of English
- Computer literate, previous experience with Opera preferable.

**Job Types**: Full-time, Permanent

Pay: £35,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person



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