Product Researcher
7 months ago
**About Bazaarvoice**
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, and the UK
**Job Description**:
As our Product Researcher, you will support and manage research efforts within a small, but growing product team that will report to the Global Product Research Manager.
**Responsibilities**:
- Support and manage research efforts for a product team.
- Collaborate with product and development teams to identify research topics.
- Develop studies that address both user behavior and attitudes.
- Strong working with data to form hypothesis and experienced in quantitative methods e.g. surveys, unmoderated testing sessions.
- Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
- Conduct heuristic evaluations of products, services, and processes.
- Work cross-functionally with design, product management, content strategy, engineering, and marketing.
- Partner with engineers, analysts, and other R&D roles to create and share research.
- Communicate results and illustrate suggestions in compelling and creative ways.
Qualifications:
- Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
- Passionate about and experienced with executing hands-on, primary research.
- 3+ years of experience in applied product research highly desired.
- Experience with survey research (questionnaire design, sampling, analysis).
- Experience conducting cross-cultural research.
- Experience with user research related to accessibility preferred.
- Ability to ask, as well as answer, meaningful and impactful questions.
- Able to lead the set-up and management of project logistics.
- Information Architecture background is a plus..
**Responsibilities**:
- Support and manage research efforts for a product team.
- Collaborate with product and development teams to identify research topics.
- Develop studies that address both user behavior and attitudes.
- Strong working with data to form hypothesis and experienced in quantitative methods e.g. surveys, unmoderated testing sessions
- Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
- Conduct heuristic evaluations of products, services, and processes.
- Work cross-functionally with design, product management, content strategy, engineering, and marketing.
- Partner with engineers, analysts, and other R&D roles to create and share research.
- Communicate results and illustrate suggestions in compelling and creative ways.
**Qualifications**:
- Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
- Passionate about and experienced with executing hands-on, primary research.
- 3+ years of experience in applied product research highly desired.
- Experience with survey research (questionnaire design, sampling, analysis).
- Experience conducting cross-cultural research.
- Experience with user research related to accessibility preferred.
- Ability to ask, as well as answer, meaningful and impactful questions.
- Able to lead the set-up and management of project logistics.
- Information Architecture background is a plus..
LI-EM1
**Why join Bazaarvoice?**
**Customer is key**
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
**Transparency & Integrity Builds Trust**
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective
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