UX Researcher

6 months ago

Remote, United Kingdom Manual Full time

We are hiring UX Researcher to work on our digital healthcare services, focusing on identifying and solving key challenges our customers face as they go through their health treatment journey.

As part of your role you will be collaborating closely with product designers, product managers, stakeholders,, clinicians and engineers in order to discover and understand customer needs, ideate on solutions and inform product and design decisions that help people achieve their health goals. You will have a great amount of ownership in the areas you are working on, and will be reporting to the Head of Product Design and Head of Customer Insights.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people’s health. If you like problem-solving and implementing transformative solutions, this role is for you

**RESPONSIBILITIES**
- Design and conduct studies across key product areas independently.
- Utilise methods such as field research, diary studies, surveys, user/usability testing, and any other methods you find impactful to provide fast and accurate feedback.
- Understand our customers’ needs and aspirations based on quantitative and qualitative research methods.
- Record and structure your findings in our insights repository, with the support of our Head of Customer Insights.
- Champion the customer’s voice and make sure their needs are met at every design decision.
- Challenge team thinking and senior stakeholder decisions by leveraging evidence and insights.
- Communicate the business value of research to stakeholders.
- Work closely with product managers, stakeholders, clinicians and engineers in a cross-functional manner in order to identify problems and ideate on solutions.
- Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals.
- 3+ years of experience as a researcher in consumer-facing products.
- Experience in organising and facilitating qualitative user research, e.g. user interviews and usability testing.
- Experience in running quantitative research e.g. surveys.
- Being able to prioritise and focus on outcomes rather than outputs.
- Having a growth mindset and being a team player.
- Excellent verbal and written communication skills

**SALARY & BENEFITS**
- Salary range of £60,000-70,000 based on experience
- Generous stock option plan
- £400 per year learning and development budget
- Gym and wellness benefit with Gympass
- Annual company retreat
- Breakfast on Tuesdays and lunch on Thursdays in our London HQ
- 25 days holidays and generous parental leave & flexible working policies
- A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
- Join in the early stages of one of the most promising start-ups in the health & wellness space

**ABOUT MANUAL**

Men don’t look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.

We’re destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing. A place that didn't exist until now.

After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.

**EQUAL EMPLOYMENT OPPORTUNITY**

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.

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