Rehousing Officer

2 months ago

Liverpool, United Kingdom CATCH22 CHARITY Full time

**PRIMARY PURPOSE OF THE JOB**:
To deliver a high quality customer focused comprehensive re-housing and homelessness service.

To administer the private sector bond scheme and develop and maintain effective working relationships with private Landlords and managing agents to help homeless households secure and maintain accommodation in the private rented sector.

**MAIN AREAS OF RESPONSIBILITY**:
**Generic Duties**
- To deputise for the Team Leader as required.
- To work with people in housing need and those who are potentially homeless to identify and address their housing and support needs. To identify problems causing their potential homelessness and provide them with tailored advice and assistance to secure alternative settled accommodation and prevent their becoming homeless.
- To work proactively with relevant Council departments, partners and private and registered social landlords to ensure that effective support is identified and implemented to prevent homelessness, ensure timely assessments and support clients into settled accommodation.
- To identify the support needs of service users and make appropriate referrals to other Council teams and external agencies.
- Help monitor trends in homelessness and ensure performance targets are met maintaining full and accurate records of all contact on the appropriate IT or manual systems.
- To ensure manual and computerised records are updated in an accurate and timely manner, and that data relevant to the future development of homelessness prevention and assessment services is written up and reported in an appropriate format.
- Assisting clients to access and signposting to other statutory, non statutory and voluntary agencies where relevant and ensure all providers, landlords and wider stakeholders are aware of the Bond Scheme.
- To highlight any concerns about service users where appropriate to the appropriate agency (e.g. concerns about child or adult safeguarding).
- Completion of risk assessments in respect of service users and for communicating these appropriately and confidentially to other staff in the City Council or to other agencies.
- To participate with colleagues in any 'out-of-hours’ rota and to deal with emergency situations occurring outside normal office hours.

**Specific Duties**
- Assisting with the placement and rapid move on of single clients and homeless families into settled accommodation.
- Assisting with the transfer of clients out of temporary accommodation into vacant hostel accommodation.
- Inspect all private rented properties that are secured by homeless households through the Bond Scheme to ensure suitability and to obtain relevant certification to demonstrate that all the necessary health and safety checks have been undertaken by the landlord.
- To monitor clients on a regular basis to ensure they are placing bids on Property Pool to secure accommodation.
- To assist with arrangements around support for those clients who are found permanent accommodation where there is high risk of early tenancy breakdown
- Maintaining robust systems for collecting and disseminating all information about temporary accommodation usage and availability.

**KNOWLEDGE AND SKILLS**
- Evidence of and commitment to continuous professional development.*
- Substantial experience of interviewing and negotiation skills including direct experience of working to prevent homelessness.*
- Experience of making detailed inquiries in connection with homelessness.*
- Experience of homelessness and housing advice work.*
- Experience in working with vulnerable client groups.
- Knowledge of the social and financial costs of homelessness to individuals, the local authority and other relevant bodies.
- Knowledge of Landlord and Tenant, Immigration, Welfare Benefits and relevant Social Services legislation.
- Experience of effective interviewing skills.

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: From £13.40 per hour

**Experience**:

- Rehousing Officer: 4 years (required)
- homelessness: 4 years (required)
- social housing: 4 years (required)

Work Location: In person

Reference ID: matRQ891722

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