Debt Collection Officer
6 days ago
**Job details**:
Job reference
- REQ3699
Date posted
- 01/02/2024
Application closing date
- 14/02/2024
Location
- Town Hall
Salary
- £26,421 - £28,770 per year
Package
- Total benefit value (includes pension contribution and full holiday entitlement): £39,229
Contractual hours
- 37
Basis
- Full time
Job category/type
- City Services
Attachments
Job Description.pdf
**Debt Collection Officer**:
Job description
Full Time / 37 hours per week / Permanent
The Income Collection team is part of the Business Service Centre, our primary goal is to maximise the collection of debt outstanding to the council across a range of services. You will contribute towards this goal by dealing with businesses and customers to pursue debts owed to Leicester City Council are paid in a timely fashion. This is an important role in ensuring that the council’s income is maintained and the amount of debt owed to the council is minimised and reduced.
This is a full time post working 37 hours a week based at Town Hall
**What you’ll be doing**
You will deal with external debt enquiries and various forms of correspondence. For example, missing payments, reconciliations, remittances & sensitive case queries i.e., financial hardship, social care, and deceased cases including contact with external bodies such as solicitors, debt advice agencies, insolvency agents & bailiffs.
In addition, you will manage internal enquiries and responses between departments issuing invoices and the debtors being invoiced, when queries, disputes and complaints are received, to ensure timely responses, whilst monitoring and reviewing payment arrangements.
**What you’ll need**
You will be able to communicate effectively to deal with customer enquiries and have significant experience working in a customer-focused environment, including face-to-face, telephone and written communication and have experience in working in a finance environment with any forms of credit control, debt enforcement or account receivable experience being particularly desirable.
**What we can offer you**
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
**Join us**
**What we can offer you**
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
**Join us**
**For an informal discussion about this post, please contact: Rob Steedman, Operational Income Collection Control Officer 0116 454 1827.**
Assessments will take place week commencing 19th February and interviews will take place the following week.
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