Debt Resolution Officer

6 days ago


Leicester, Leicester, United Kingdom Yü Group Full time
Reports to: Debt Resolution Team Leader
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday Shift Pattern 37.5 hours a week with weekend availability. Salary: £23,000

We are looking to expand our Debt Resolution Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for a passionate Customer or Debt Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Debt Resolution Advisors ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need from YüHere is a taste of what you'll be doing:
  • Provide instant support to our field engineers to resolve at-hand customer account queries.
  • Your primary objective will be to deliver a successful first-time resolution at once and support cash collection.
  • Resolving specific customer accounts in an agile manner upon demand from field team.
  • Support the collection and maintenance of customer data to enable efficient servicing of customers.
  • Build strong relationships with other teams across the business.
  • To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
  • To monitor, action and escalate any issues as appropriate to the back-office teams to drive an immediate resolution for the customer.
  • To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
  • Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
  • Managing any customer dissatisfactions.
About YüIf you have what it takes, you could be just what we're looking for...
  • Sharp – Effective decision-making skills to manage a changing workload.
  • Experienced – Previous experience in the Energy Industry would be desirable but not essential.
  • Practiced – Proven Customer Service experience required.
  • Great communicator – you have first-rate communication and interpersonal skills.
  • Ambitious – you don't just want another job; you want a career opportunity and a chance to work on your personal development.
  • Analytical – naturally curious, immaculate attention to detail.
  • Motivated – you have a "can do" attitude and love to see success.
  • Team player – you enjoy working closely with a team to help them develop.
  • Flexible – you're a strong team player who can adapt as the role and business develops.
  • Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
Yü Come FirstWe have a wide range of benefits for our employees including:
  • 24 days annual leave + bank holidays
  • Holiday buy – up to 5 additional days
  • Excellent additional earning potential via various sales revenue streams.
  • Day off on your birthday
  • Employee Assistance Programme
  • Annual salary review
  • Learning and development opportunities
  • Enhanced paternity, maternity and adoption policies
  • Yü made a difference Awards
  • Travel Loan Scheme
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance
  • Long service recognition
  • Refer a friend payment
  • Company sick pay (subject to length of service)
  • New modern facilities
  • Death in service and critical illness cover
  • Plus many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

  • Leicester, Leicester, United Kingdom Yü Group Full time

    Description:Reports to:Debt Resolution Team LeaderLocation: Leicester Office LE3 5BZWorking hours:Monday to Friday Shift Pattern 37.5 hours a week with weekend availability Salary:£23,000We are looking to expand our Debt Resolution Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for a passionate...


  • Leicester, Leicester, United Kingdom Yü Energy Full time

    Description:About Us and the RoleWe're going places and you can too We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.Its exciting times and due to further expansion, we're now looking for super...

  • Credit Controller

    6 days ago


    Leicester, Leicester, United Kingdom Exertis (UK) Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Recruitment for this role is carried out locally. To apply for this position, please visit the DCC Careers Site. Please do not click the apply button on this page as applications through this site are unmonitored and may not be picked up. Job Purpose Reporting to...

  • Debt Dispute Analyst

    4 weeks ago


    Leicester, Leicester, United Kingdom Otis Elevator Company Full time

    Date Posted: Country:United KingdomLocation:Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdomIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day...

  • Debt Dispute Analyst

    3 weeks ago


    Leicester, Leicester, United Kingdom Otis Elevator Company Full time

    Date Posted: Country:United KingdomLocation:Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdomIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day...


  • Leicester, Leicester, United Kingdom Otis Elevator Company Full time

    Date Posted: Country:United KingdomLocation:Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdomIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day...


  • Leicester, Leicester, United Kingdom Sacco Mann Full time

    The firm have various offices across the region and this role will be based out of their Leicester office. You will be working in a close-knit team of litigators who specialist in Contentious Trusts and Probate, Equine Law, Property Litigation, Company and Commercial Litigation, Professional Negligence, Landlord and Tenant and Debt Recovery. Reporting into...

  • Income Officer

    6 days ago


    Leicester, Leicester, United Kingdom PA Housing Full time

    A little bit about what we are looking for...Due to our growing Income team, we have the opportunity for a new Income Officer to join us on a permanent basis.We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to...

  • Collections Advisor

    6 days ago


    Leicester, Leicester, United Kingdom PPL PRS Full time

    The Collections and Recoveries team are looking for a Collections & Recoveries Adviser to join the teamAs a Collections & Recoveries Adviser, you will be responsible for collecting outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees.You will support processes on lower value accounts, resolving...


  • Leicester, Leicester, United Kingdom Cromwell Group Full time

    No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities.But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of...


  • Leicester, Leicester, United Kingdom PA Housing Full time

    A little bit about what we are looking for...As an Accounts Payable Officer, you will be processing all incoming purchase invoices and credit notes and raise payments in accordance with agreed service standards. Be a first line of call for query resolution in respect of purchase invoices. Overall, you will be assisting the business to deliver excellent...

  • Credit Controller

    6 days ago


    Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    Accounts Assistant - Credit Control / Permanent / Up to £24,000 / Hybrid Working / WhetstoneMacildowie are excited to be working with this exclusive client as they continue to grow and develop their finance team from their office based in Whetstone.This role requires an experienced (ideally stand alone) credit controller who is able to use their own...


  • Leicester, Leicester, United Kingdom NEBOSH Full time

    LocationLeicester/Hybrid - Office Based for 6 months ProbationVacancy TypePermanent/Full TimeApplication DeadlineFriday, May 3, 2024Job SummaryOFFICER (Customer Enquiry)We are looking for two Customer Enquiry Officers on a permanent basis.As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to...

  • Credit Controller

    6 days ago


    Leicester, Leicester, United Kingdom East Goscote Plumbers Full time

    An exciting opportunity has arisen for a Credit Controller to join a well-established plumbing company based in Leicester. We strive in having an enjoyable working environment for all members of our team.East Goscote Plumbers, part of the Jelson Holdings Group, are a Leicestershire based business that have been established since 1972.This is a part-time...

  • Accounts Assistant

    6 days ago


    Leicester, Leicester, United Kingdom Tokio Marine HCC Full time

    Key Responsibilities:Technical To manage and maintain credit control for Surety performance bonds and any other outstanding debt, focusing on reducing the debt on a monthly basis. Produce and send statements on a monthly basis for all outstanding Surety debt and liaise with the bond teams to resolve outstanding queries. Assist in allocation of bordereau cash...


  • Leicester, Leicester, United Kingdom Centrica Full time

    Hybrid Working - Mixture of Home and Office. (Location - Spinneyside, Leicester (Flexible working, commutable distance to Leicester office) Expected to be in the office at least 2 days per month minimum.)Hours - Monday to Friday, range of shifts between 8am - 6pmTraining hours - 8:45-17:00 Mon-Thursday with 16:30 finish on a FridaySalary - £24,945 + up to...

  • Purchase Ledger

    6 days ago


    Leicester, Leicester, United Kingdom Office Angels Full time

    We are looking for a talented individual to join our clients' accounts team as a Purchase Ledger / Sales Ledger Administrator, you will be working Monday to Friday 40 hours a week and you will be part of an existing team based in Leicester, our client islooking for a team player and will demonstrate the ability to work under pressure, be self-motivated, with...

  • Credit Control

    6 days ago


    Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyMy client is looking for a new credit controller to join their finance team.Your new roleManage the end-to-end cash collection process.Chase overdue payments in line with company policy.Escalate advanced debt as per company guidelines.Ensure timely payments and minimise outstanding balances.Resolution of ledger queries and related phone...

  • Credit Controller

    6 days ago


    Leicester, Leicester, United Kingdom Cherry Professional Limited Full time

    Credit Controller| Temporary |Leicestershire | £22,000Cherry Professional are working with an ever-expanding company based in Leicestershire.We are recruiting for a Credit Controller to join their team on a Temporary basis. The individual needs to be self-motivate, have experience of working within a finance function and has the ambition to join a thriving...


  • Leicester, Leicester, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are proud to be partnering with a Leicestershire based Local Authority, who are looking to appoint a Democratic Services Officer on a three month temporary contract, with a view to move on to a permanent contract thereafter.They can offer hybrid working, on average only being needed in once a week, with a negotiable rate dependent upon experience.The...