Income Officer

1 week ago


Leicester, Leicester, United Kingdom PA Housing Full time

A little bit about what we are looking for...

Due to our growing Income team, we have the opportunity for a new Income Officer to join us on a permanent basis.


We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training.

It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

Your responsibilities...

  • Taking accountability for income collection and debt reduction targets for a patch or arrears band across various tenure types and income streams including rent and service charges
  • Provide an efficient and effective customer service in relation to income collection
  • To provide the highest level of customer care and encourage tenancy sustainment
  • Make suggestions to improve performance, value for money and efficiency
  • Assist in the training and induction of colleagues within the Income Team
  • Have a clear understanding of the status of all rent accounts in the management area and work with the Income Team Manager to create a systematic debt reduction plan
  • Support the wider team in tasks outside of normal duties in response to operational needs
  • Advising tenants on welfare benefits entitlement and making tenants aware of support services available
  • To support the Income Team Manager in the delivery of service reviews and change projects
  • We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
  • Practical experience of using Landlord and Tenant legislation and best practice
  • Experience of working effectively in a target driven operational environment
  • Experience in a customer facing role
  • Solid experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face to face interaction with customers, resolving difficult issues
  • Good knowledge of housing law and court processes such as precourt protocol
  • A sound knowledge of Landlord and Tenant legislation and best practice
**AGENCIES: We know where you are if we need your support so please do not contact us.

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