Client Account Administrator

2 months ago


Eccles, United Kingdom OPTIMA UK INC LTD Full time

_**Job Title**_: Client Account Administrator (Occupational Health)_
- **Location**:_Eccles, Manchester_
- **Salary**:_£22k_
- **Type**:_Full time, Permanent (Mon-Fri, 9am-5pm)_

**The Role**:
Due to our continued success, we are recruiting for a Client Account Manager who has necessary experience and personality to help deliver our unrivalled services to our clients.

**Main Responsibilities**:

- End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction.
- To carry out quality assurance reviews of Occupational Health reports.
- To advise clients of additional services and benefits.
- To produce management reports as and when necessary.
- Liaise with the wider team of schedulers and client account managers in order to provide an optimised service to the clients.
- Recognise opportunities for process improvement / optimisation of services delivered
- Carry out any other duties as identified by management
- Ensure targets and KPI’s are met whilst maintaining Company protocols and workplace rules and procedures.
- Computer literate with good knowledge of MS Office (Word, Excel, Outlook Calendar).
- Experience in providing administrative support (2 years minimum).
- Experience in providing excellent customer services (2 years minimum).
- Great communication skills with a confident telephone manner.
- Experience in managing client’s services would be advantageous.
- Ability to work with mínimal supervision.
- Good time management skills with ability to work towards tight deadlines.
- Ability to remain motivated in a challenging working environment.
- Pro-active attitude, able to make decisions and prioritise.
- Attention to detail and procedural mind-set.
- Problem solver with a positive attitude.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 20867



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