First Contact Administrator

6 months ago


Sandwell, United Kingdom Supporting Futures Consulting Ltd Full time

Role: First Contact Administrator

Based: Sandwell

Rate: £22,308

Start Date: ASAP

Duration: Permanent

Hours: Full Time 37.5 hours

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.

Synopsis of duties:

- Receiving referrals from agencies, stakeholders and individuals making initial contact
- Taking calls from agencies, stakeholders and victims needing help, support and guidance.
- To administer accurate, concise and up to date case management systems.
- Ensure that clients have full access to all services and teams work together to

create the best outcome for victims
- To promote and raise awareness of all services to all appropriate stakeholders
- Collect feedback on first contact services
- To undertake administrative duties to ensure that external databases such as SHIP and
- CORE are maintained

Essential Requirements:

- Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
- GCSEs English and Mathematics - Grade C or above.
- Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately

Supporting Futures Consulting acts as both an employer and an agency.

**Job Types**: Full-time, Permanent

Pay: £22,308.00 per year

Schedule:

- Monday to Friday

**Experience**:

- working with vulnerable people: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person



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