First Contact Administrator
6 months ago
Role: First Contact Administrator
Based: Sandwell
Rate: £22,308
Start Date: ASAP
Duration: Permanent
Hours: Full Time 37.5 hours
Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.
Synopsis of duties:
- Receiving referrals from agencies, stakeholders and individuals making initial contact
- Taking calls from agencies, stakeholders and victims needing help, support and guidance.
- To administer accurate, concise and up to date case management systems.
- Ensure that clients have full access to all services and teams work together to
create the best outcome for victims
- To promote and raise awareness of all services to all appropriate stakeholders
- Collect feedback on first contact services
- To undertake administrative duties to ensure that external databases such as SHIP and
- CORE are maintained
Essential Requirements:
- Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
- GCSEs English and Mathematics - Grade C or above.
- Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately
Supporting Futures Consulting acts as both an employer and an agency.
**Job Types**: Full-time, Permanent
Pay: £22,308.00 per year
Schedule:
- Monday to Friday
**Experience**:
- working with vulnerable people: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
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