Operations Team Leader
7 months ago
We are recruiting an Operations Team Leader to bolster our growing Frontline Operations Management Team, providing management/supervisory support for our Care Navigators in the Contact Centre.
To work as part of the Your Health Partnership Frontline Operations Team, they will be responsible for the day-to-day duties such as making sure their team provide good customer service and being the first-line supervision for the Frontline staff.
To support the Operations Manager for the Contact Centre in monitoring the staff's performance by having regular 121's. They will deal with staff rotas, deal with complaints and ensure the sites are maintained.
To provide operational and first line supervision of Frontline Operations staff on a daily basis.
To deal with sickness/absences following the Attendance at Work Policy.
Prepare and ensure full staff rotas are available for each quarter and make amendments when necessary.
To oversee the distribution of work within your area via a weekly workflow rota.
To liaise directly with patients, carers, clinicians, and colleagues to assist with their queries/concerns.
Have regular 121's with staff to ensure performance is consistent and up to date.
To provide training/coaching when needed.
To ensure Mandatory training is kept up to date.
Ordering supplies for their sites on a monthly basis.
Processing invoices.
Working with the Operations Manager to deliver KPI’s for the Contact Centre
Attending Meetings.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
**We have three newly emerging strategic objectives**:
Our People - to cultivate and sustain happy, productive and engaged staff
Our Patients - to be good or outstanding in everything we do
Our Population - to work seamlessly with our partners to improve life
Full details of the duties of the job are listed in the attached job description/person specification for Operations Team Leader post
-
Operations Team Leader
7 months ago
Sandwell, United Kingdom Sandwell and West Birmingham NHS Trust Full timeFull details of the duties of the job are listed in the attached job description/person specification for Operations Team Leader post
-
Team Leader
6 months ago
Sandwell, United Kingdom Consensus Full time**Consensus is not just a care provider - we’re a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you’re looking for a career where you can make a meaningful difference in the lives of others, then this may be the job for you.** **Role**: Team Leader **Salary**:£12.74 -...
-
Customer Services Team Leader
3 weeks ago
Warley, Sandwell, United Kingdom CV-Library Full timeCustomer Services Team Leader Birmingham £27,000 - £32,000 depending on experience Full Time Fixed Term Contract 6-months Do you pride yourself on providing a great customer experience? If you are passionate about customer service, have a strong work ethic and have experience of managing a high performing team we want to hear from you! We...
-
Early Years Leader
2 months ago
Sandwell, United Kingdom CV-Library Full timeAre you an education expert? We are currently seeking to represent a primary specialist, Early Years Leader (EYFS) for a Sandwell based primary school. We are supporting a well-established primary school in Sandwell, West Midlands with a long-term, temporary job. We are working directly with the school Principal who would like us to find an experienced and...
-
Factory Operative
2 weeks ago
Sandwell, United Kingdom CV-Library Full timeWe are looking for Factory Operatives for one of our well established clients based in Smethwick. This is a great opportunity for someone to learn, grow and develop within the role with a fantastic scope to upskill yourself. Benefits of Working as a Factory Operative: * On-site parking * Full on the job training * A working culture which...
-
Early Years Leader
3 weeks ago
Warley, Sandwell, United Kingdom Education Experts Full timeAre you an education expert? We are currently seeking to represent a primary specialist, Early Years Leader (EYFS) for a Sandwell based primary school. We are supporting a well-established primary school in Sandwell, West Midlands with a long-term, temporary job. We are working directly with the school Principal who would like us to find an experienced and...
-
Warehouse Operative
6 months ago
Sandwell, United Kingdom Yodel Full time**Warehouse Operative - Outbound (Sandwell)**: **Role Overview**: Warehouse Operatives Outbound - Sandwell **NO EXPERIENCE NEEDED !! TRAINING PROVIDED** - £11.12 per hour - 12pm - 5pm - 25 Hours per Week - Working 5 days on a Rota between Monday - Saturday **Benefits**: - Free On Site Parking - Opportunities to progress - Overtime always available! -...
-
Manufacturing Site Leader
2 weeks ago
B, West Bromwich, Sandwell, United Kingdom CV-Library Full timeResponsibilitiesOversee site production and OTIF delivery to customersDirectly manage team leaders and operatorsLiaise with other departments as needed and be a key voice on the senior leadership teamRequirementsDemonstrable experience in a similar roleSuitable management qualification or experienceThe ability to communicate well at all levelsWhat We OfferA...
-
Factory Operative
1 week ago
Sandwell District, United Kingdom Ideal Employment Remote Work Freelance Full timeWe are looking for Factory Operatives for one of our well established clients based in Smethwick.This is a great opportunity for someone to learn, grow and develop within the role with a fantastic scope to upskill yourself.Benefits of Working as a Factory Operative: * On-site parking * Full on the job training * A working culture which encourages...
-
Operations Supervisor
5 days ago
Sandwell District, Sandwell, United Kingdom Osborne Appointments Full timeOverview:A leading UK bakery based in West Bromwich is looking for an experienced Manufacturing Manager to lead their production team. As a key member of the Site Leadership Team, you will play a crucial role in shaping the company's manufacturing operations and contributing to its continued success.The Company:With a strong presence in the UK market, our...
-
Operations Manager
2 months ago
Blackheath, Sandwell, United Kingdom CV-Library Full timeOperations Manager – West Midlands Everwarm employs over 450 people, delivering high-quality, multi-measure projects across the UK. We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be an outstanding asset...
-
Healthy Child Practitioner
7 months ago
Sandwell, United Kingdom Sandwell and West Birmingham NHS Trust Full timeDay to day relationship will be with other members of Sandwell and West Birmingham NHS Trust, Health Visitors, Community Nursery Nurses, Administration Officers, patients, carers and multi-agency professionals. Training and evaluation will be provided to enable the individual to develop the competence to function effectively within this role and will have...
-
People Operations Manager
1 month ago
Sandwell District, United Kingdom Sandwell and West Birmingham NHS Trust Full timeJob summary We are looking for a People Operations Manager to join a great team dedicated to making our Trust a great place to work by developing, enabling and supporting our people to provide the best quality care in a compassionate environment where they can thrive. The post holder will be an integral part of the People Consultancy and Operations...
-
Customer Service Operations Manager
1 month ago
Sandwell District, Sandwell, United Kingdom Central Parking Full timeThe Role:As a Customer Service Operations Manager at Central Parking, you will play a pivotal role in ensuring the smooth delivery of our services. This is an exciting opportunity to join a dynamic team and take on new challenges.Key Responsibilities:Assist the Customer Service Manager in overseeing the day-to-day operations of the contract, ensuring all...
-
Chief Executive
4 weeks ago
Blackheath, Sandwell, United Kingdom CV-Library Full timeAbout the Role At BCHG we believe that everyone deserves a safe and secure home and that this is the basis for people to thrive and realise their true potential. As a community focussed social business operating across the Black Country and Birmingham, we are proud of our geography, we are deep rooted in our communities, and we have built an excellent...
-
Maintenance Supervisor
3 weeks ago
Sandwell, United Kingdom CV-Library Full timeAn established recycling company based in Smethwick requires a heavy plant maintenance supervisor. Duties: * Direct supervision of, and first point of contact for the maintenance team. Managing holidays, absence, shifts, and arranging cover when required. * General maintenance and repairs of mobile and fixed plant, including - forklift trucks, 360...
-
Maintenance Manager
3 weeks ago
Sandwell, United Kingdom CV-Library Full timeAn established recycling company based in Smethwick requires a heavy plant maintenance manager. Duties: * Direct supervision of, and first point of contact for the maintenance team. Managing holidays, absence, shifts, and arranging cover when required. * General maintenance and repairs of mobile and fixed plant, including - forklift trucks, 360...
-
Manufacturing Manager
3 weeks ago
Sandwell, United Kingdom Osborne Appointments Full timeRole: Manufacturing Manager Location: West Bromwich Hours: Monday- Friday Salary: Up to 80k DOE An opportunity has arisen for a Manufacturing Manager to join our client’s successful team in West Bromwich. About our client: Our client is a national UK bakery based at the very heart of communities across the UK. As well as making household...
-
Sales Manager
3 weeks ago
Sandwell, United Kingdom Distinct Consultancy Full timeSales Manager - £45,500 + £650 Per Month Bonus + Hybrid Working + Leading Global Business + Huge Benefits Package + Career Progression! The Company We are working with a market leader who are experiencing significant growth. They have an extremely strong brand reputation, exciting developments amongst their customer base, and an ongoing roadmap towards...
-
Production Director
5 days ago
Sandwell, United Kingdom Osborne Appointments Full timeJob Title: Production DirectorLocation: West BromwichSalary: Up to 80,000 per annum (negotiable)A leading national UK bakery seeks a seasoned Production Director to spearhead manufacturing operations at their primary bakery in West Bromwich. This is an exceptional opportunity for an experienced professional to shape the future of the company's manufacturing...