Senior Care and Housing Support Office

6 months ago

Sandwell, United Kingdom Sandwell Metropolitan Borough Council Full time

**Your current duties and responsibilities are**: - 1.Empower individuals who use the services to be as independent as possible and maximise their potential. 2. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour.

Contribute to monitoring. individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. 3.

To maintain accurate records in accordance with the service standards. 4. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans.

Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy.

Supporting individuals in an emergency. Working as part of a Team 5. To seek support from other services in emergency/crisis situations. 6.

To maintain daily contact with all tenants and to ensure their welfare and safety. 7. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. 8.

To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. 9. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. 10.

During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. 11. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. 12.

To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. 13. To promote and support the planning and delivery of leisure, recreational and general community based activities, 14.

To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme 15. To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. 16.

To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. 17. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement.

18. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. 19. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing.

of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. 20. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested.

21. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. 22.

To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. 23. To meet with the Extra Care Manager on a regular basis for supervision. 24.

To assist in the planning and delivery of the Day Opportunities Service within the establishment. 25. To participate in the operation of the Councils Appraisal Scheme 26. To maintain

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