Customer Service Advisor

3 weeks ago

Lowestoft, United Kingdom Detail London Ltd Full time

**Role Title**: Care Technology Installer

**Hours: Full time 37.5 hours per week**

**Location**: You will work from home but will travel in and around the local Suffolk area to install our care technology in customers’ homes or care homes.
- **Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology**_

We specialise in delivering connected care technology for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. We are the market leader in data led, digital connected care technology in the UK and are scaling rapidly in the country.

We are looking to recruit highly motivated individuals to join us as our Care Technology Installers and play a key role in delivering on our technology contract in the local Suffolk area and help older and vulnerable people to live more independent lives. You will be responsible for installing our technology in our clients’ homes, working closely with family members, social workers, local authorities and the Alcove team to ensure a fully customised tech solution that provides the best for their health and well-being.

What you will be doing:
1) Deliver, collect, install, and demonstrate, repair and maintain care technology in people's own homes across the Suffolk area.

2) 1st installations should be attended to by 9am

3) All administration relating to the installation should be conducted on site or immediately before the next install

4) All technology set up and testing should be done at least the night before an installation if not sooner

5) A **minimum** of 3 installations/visits will be required daily following training

6) You will travel by driving your own vehicle

7) You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support.

8) You’ll also be supporting unpaid carers to carry on caring for friends and family.

9) Day-to-day management of stock and maintenance of stock

10) Set up / repair / collection of care technology in people's own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed. You will be supported by our team of tech advisers

11) Move and track equipment in and stock movements through our computerised bar code scanner system.

12) Carry out risk assessments; provide advice and assistance to ensure the client’s safety and wellbeing referring them, if necessary, to appropriate services for assistance.

13) Respond to emergency requests and safeguard client’s, alerting other services or contacts.

14) Maintain and document accurately all, installations, emergencies, handovers and in accordance with agreed procedures.

15) Manage enquiries, ensuring faulty equipment is reported making arrangements for or repair to minimise the risk.

16) Maintaining links with internal and external agencies to facilitate access to their help at times of emergency

17) Train and instruct new members of staff in a ‘hands on’ and continuing learning process.

18) Some admin possible booking other referrals into the CTIs diaries etc

**Essential Skills**
- Excellent interpersonal skills - you can build rapport with people easily and are a good listener
- You are a strong team player, are flexible approach and have good communication skills
- Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)
- Able to work in a fast-paced environment
- Live in the local area
- Ability to prioritise and categorise based on information provided and using sound judgement
- Effective written skills
- Effective organisation and time management skills. Organised and diligent. Self-starter. Committed.

**Helpful Skills**
- Experience (personal, paid or voluntary) of working with disabled adults and older people
- Knowledge of technology and a passion for it
- Knowledge and experience of working with Healthcare Professionals
- Experience of working with a range of partner organisations
- Experience within a community setting
- Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

**Details**:
Salary up to 23k per year depending on experience, in addition to mileage

Hours per week split between installs and inbound and outbound calls from home (full training provided).

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Flexitime
- Free or subsidised travel

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Live in local Suffolk area, where?

Licence/Certification:

- driver's license and access to a vehicle? (required)

Work Location: One location

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