Service Advisor
7 months ago
Here at Lings we have a new and exciting opportunity available for a Service Advisor to join our family owned and managed team.
This role will have a good salary package which will include Bonus and commission on upsell. Our service department is open Saturday mornings and our Advisors cover this by rota, (at the moment one in three).
**About the Service Advisor Role**
Customer Service is the main focus of our business and as a valued member of the Aftersales team advisors are responsible for managing customer expectations, and ensuring positive outcomes for all of our customers. Our advisors are highly trained and informed so that they have the tools needed to build long term trusted relationships with both our customers and other staff.
**Main Purpose of Job**:
- Accurately quoting for work requested and correctly booking in customers whilst ensuring the customer’s requirements are fully logged to ensure all members of the team are fully informed.
- Meet and greet customers, qualify the work that needs doing including identifying any additional requirements the customer has or needs and recording all amendments correctly with the necessary authorisation.
- Managing customer expectations and requirements during the repairs with timely progress updates and ensuring the correct authorisation is received for any additional work.
- Handing back customer’s cars, explaining in simple terms what work has been completed and taking any payments due.
- Making outbound calls to maximise workshop activity with MOT/ service reminder calls and Marketing calls etc.
- Ensuring all Warranty and Quality system requirements are complied with.
- Handling dissatisfied customers calmly and ensuring all complaints are brought to the attention of the Aftersales Manager.
- Work with other areas of our business to improve customer experiences and achieve company goals.
- Represent both the Brand and Company in a positive professional manner
**Skills and experience**:
Whilst Motor Trade experience is not essential some understanding of Vehicles and Repairs would be an advantage.
You must be People focused and have the necessary confidence and personality to develop long term positive customer relationships.
You will need strong organisation and priority skills and the ability to follow defined processes and guidelines.
The ability to recognise, promote and sell both product and service upselling opportunities.
You need to be a highly motivated team player, well presented and with impeccable integrity.
You must have computer and literacy skills enough to be able to navigate your way around all of our systems after sufficient training.
A full driving license is essential.
**Training and Support**:
- Lings Motor Group process/policy training
- Group appraisal training
- Manufacturer product and systems training
- Regular KPI reviews
- Being part of a successful team
- Excellent working conditions
**Career Progression**:
**Pay and benefits**:
Salary is dependant on experience and will include an element of Bonus and commission on upsell.
- Company pension
- Employee discount schemes
- On-site parking
- Referral program.
- Car, Motorcycle ,Clothing, Parts and Accessories Purchase Scheme
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Mechanic and Service Advisor
2 weeks ago
Lowestoft, Suffolk, United Kingdom Motorsport-Total GmbH Full timeWe are seeking a highly skilled Mechanic and Service Advisor to join our team at Group 1 Automotive. In this role, you will be responsible for performing high-quality vehicle maintenance and repairs, ensuring reliability and safety.Job DescriptionAs a Mechanic and Service Advisor, you will be responsible for:Providing expert technical advice to customers...
-
Customer Service Advisor
7 months ago
Lowestoft, United Kingdom Northumbrian WaterEssex & Suffolk Water Full timeSalary**From £21,666 to £27,083** - Location**Lowestoft, Suffolk** **About the role** **Customer Service Advisor** **Trinity House - Lowestoft** **Full time - 37 hours per week** **Salary from £21,666 to £27,083** Customer Service Advisor positions for our Billing and Arrears Support Contact Centre. Can you give our customers an amazing customer...
-
Customer Service Advisor
4 days ago
Lowestoft, United Kingdom Hales Jobs Full timeHales Group are delighted to be supporting our client seeking a temporary seasonal Customer Service Advisor based in Lowestoft. LOCATION: Lowestoft HOURS: Monday to Friday; mostly office hours however flexibility is required, and occasional Saturdays (9am-1pm) TERM: Temporary for approximately 12 weeks PAY: £NLW Why work for Hales Group? **Job...
-
Customer Service Advisor
2 days ago
Lowestoft, United Kingdom Atkinson Moss Full timeMy client is seeking a bright and enthusiastic Customer Service Advisor to look after new clients within the business. You would be responsible for being the companies 'go to’ for any customer enquiry and constantly ensuring a positive customer experience. Responsibilities include - Delivering excellent customer service through maintaining good...
-
Apprentice Aftersales Advisor
7 months ago
Lowestoft, United Kingdom SLM Group Full timeAn exciting opportunity has arisen for an enthusiastic and ambitious **Apprentice Aftersales Advisor** at SLM Toyota Lowestoft! - **Salary**: In line with National Apprenticeship Wage - **Exciting SLM Group benefits package!**: - **Length**: Full Time / Fixed Term - **Role**: Apprentice Aftersales Advisors - **Location**: SLM Toyota Lowestoft As an...
-
Pharmacy Advisor
4 days ago
Lowestoft, United Kingdom Boots Full time**Pharmacy Advisor (Dispenser)**: Lowestoft, London Road North Permanent Full-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing...
-
Senior Customer Service Advisor
5 days ago
Lowestoft, United Kingdom Barclays Full time**Senior Customer Service Advisor** **Lowestoft / Hybrid** **£24,700 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession with customers, serving their more complex needs and right now our customers need us more than ever. Whatever their enquiry...
-
B2b Sales Advisor
6 days ago
Lowestoft, United Kingdom Hales Group Limited Full time**B2B Sales Advisor Lowestoft/Norwich Part time, up to 25 hours Permanent, flexible salary** Hales Group are working with an expanding company based in both Norwich and Lowestoft. They have an exciting opportunity for someone to join them as a B2B Sales Advisor. This is a brand new role that will be in charge of growing the business in Norfolk,Suffolk,...
-
Customer Experience Advisor
3 months ago
Lowestoft, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Lowestoft, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Sales Advisor
6 months ago
Lowestoft, United Kingdom John Grose Full timeJohn Grose are one of East Anglia’s longest-established Motor Dealer Groups with numerous accolades for customer satisfaction and performance. We employ over 300 colleagues and offer the opportunity of long-term career progression across multiple disciplines. We are looking to expand our Sales team and are seeking a self-motivated individual to join our...
-
Christmas Customer Advisor
7 months ago
Lowestoft, United Kingdom Boots Full timeSummary Job Reference: - 210984BR Lowestoft, London Road North Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Lowestoft, London Road North store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...
-
Customer Advisor
7 months ago
Lowestoft, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time**Customer Advisor - Billing and Arrears Support Contact Centres**: - Salary Up to £27,083- Location Lowestoft**About the role** **Essex & Suffolk Water - Trinity House - Lowestoft** **Full time - 37 hours per week** **Salary up to £27,083** **Customer Service Advisor positions for our Billing and Arrears Support Contact Centres** **Can you provide...
-
Account Management Advisor
2 months ago
Lowestoft, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking an Account Management Advisor to provide exceptional support to our clients. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer experiences.Managing customer accounts...
-
Occupational Health Advisor
2 weeks ago
Lowestoft, Suffolk, United Kingdom East Suffolk Council Full timeAbout Us:East Suffolk Council is committed to delivering excellent services to our community.Job Summary: We are seeking a Health & Safety Advisor to join our Corporate Health & Safety team. The successful candidate will have a strong background in health and safety compliance and be able to provide expert advice and guidance to colleagues.Key...
-
Parts Advisor
6 days ago
Lowestoft, United Kingdom John Grose Full timeWould you like to work for one of East Anglia’s most prestigious Motor Retail Groups? **Main responsibilities will include**: - Ordering car parts using on-line systems - Chasing up missing or incorrect parts with suppliers - Packaging and returning any unused/unwanted parts - Regular communication with all Service department staff - Inbound and outbound...
-
Customer Advisor
7 months ago
Lowestoft, United Kingdom Sainsburys Full timeBeing part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our customers that we’ll provide the products they want however and whenever they want them. And our Customer Advisors are the face of that. Working in one of our standalone retail stores you’ll serve customers on tills and on the collection...
-
Customer Advisor
6 months ago
Lowestoft, United Kingdom Sainsbury's Full time**Location** - Lowestoft North Quay Retail Park Argos, Argos Unit 4B Peto Way, Lowestoft, NR32 2ED **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 226415 **Schedule** - Total hours: 12_ Early Shift: 7am - 12pm - Late Shift: 3pm - 8pm Being part of the team at Argos is...
-
Customer Service Advisor
1 day ago
Lowestoft, United Kingdom Hales Group Limited Full timeCustomer Service Associate Lowestoft 35 hours Monday - Friday, working every other weekend £18,500 Roles and responsibilities - To ensure 'first contact resolution' with a focus on delivering an outstanding owner service where possible or hand off the task to the relevant department with all key information completed to reduce error and support an...
-
Customer Service Advisor
4 days ago
Lowestoft, United Kingdom Detail London Ltd Full time**Role Title**: Care Technology Installer **Hours: Full time 37.5 hours per week** **Location**: You will work from home but will travel in and around the local Suffolk area to install our care technology in customers’ homes or care homes. - **Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital...
-
Offshore HSE Advisor Opportunity
3 weeks ago
Lowestoft, Suffolk, United Kingdom RWE AG Full timeJob Description:This is an exciting opportunity to begin a career in renewable energy with RWE Renewables UK Management Ltd. As an Apprentice Health, Safety and Environment (HSE) Advisor, you will have the chance to develop into a health, safety, and environment professional working within the offshore wind sector.The role involves combining 20% training...