![Harrod UK Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Services Advisor/administrator
2 weeks ago
_**Harrod UK has been established for over 69 years and is leading manufacturer in both the world of sport and horticulture. Harrod Sport supply sports equipment (specifically goals) to a worldwide client base, including Premier League clubs as well as prestigious events such as the Olympic Games, Rugby World Cup and the 2022 FIFA World Cup. Harrod Horticultural has a large diverse client base, supplying many of the country’s top garden’s, working with exclusive clients such as the Royal Horticultural Society and several award-winning gardens at the Chelsea Flower Show.**_
Due to business demands, our Customer Services department are looking to add to their existing team. As an integral part of the team you will be dealing with in-bound and out-bound sales calls and communications, as well as carrying out administration duties, ensuring customer expectations are exceeded through professionalism, expertise and advice/support.
**Key tasks include**:
- Carrying out administration duties in response to customer orders/queries
- Processing orders
- Liaising with other members of staff/departments
- Logging all unconverted enquiries
- Dealing with customer complaints
- Mentoring temporary staff when required
**Key skills required**:
- Ability to work without direct supervision
- A positive "can do" attitude
- Good problem solving skills
- Attention to detail/working accurately
- Excellent communication skills
- High level of integrity and able to plan/prioritise daily tasks effectively
- High level of capability in understanding customer needs, using your initiative and "going the extra mile"
- Take responsibility for actions/promises made to customers and others
- Be proactive and motivated to achieve targets/objectives
30 hours per week
22 days holidays (plus bank holidays) - pro-rated for part-time working
**NO AGENCIES PLEASE**
**Job Types**: Part-time, Permanent
**Salary**: Up to £10.42 per hour
Expected hours: 30 per week
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Lowestoft: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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