Customer Services Advisor/administrator

2 weeks ago


Lowestoft, United Kingdom Harrod UK Limited Full time

_**Harrod UK has been established for over 69 years and is leading manufacturer in both the world of sport and horticulture. Harrod Sport supply sports equipment (specifically goals) to a worldwide client base, including Premier League clubs as well as prestigious events such as the Olympic Games, Rugby World Cup and the 2022 FIFA World Cup. Harrod Horticultural has a large diverse client base, supplying many of the country’s top garden’s, working with exclusive clients such as the Royal Horticultural Society and several award-winning gardens at the Chelsea Flower Show.**_

Due to business demands, our Customer Services department are looking to add to their existing team. As an integral part of the team you will be dealing with in-bound and out-bound sales calls and communications, as well as carrying out administration duties, ensuring customer expectations are exceeded through professionalism, expertise and advice/support.

**Key tasks include**:

- Carrying out administration duties in response to customer orders/queries
- Processing orders
- Liaising with other members of staff/departments
- Logging all unconverted enquiries
- Dealing with customer complaints
- Mentoring temporary staff when required

**Key skills required**:

- Ability to work without direct supervision
- A positive "can do" attitude
- Good problem solving skills
- Attention to detail/working accurately
- Excellent communication skills
- High level of integrity and able to plan/prioritise daily tasks effectively
- High level of capability in understanding customer needs, using your initiative and "going the extra mile"
- Take responsibility for actions/promises made to customers and others
- Be proactive and motivated to achieve targets/objectives

30 hours per week

22 days holidays (plus bank holidays) - pro-rated for part-time working

**NO AGENCIES PLEASE**

**Job Types**: Part-time, Permanent

**Salary**: Up to £10.42 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Lowestoft: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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