Customer Service Advisor

3 weeks ago

Lowestoft, United Kingdom East Suffolk Council Full time

**East Suffolk Council, Lowestoft / Melton**:

- **£23,500 - £25,979 (Band 2-3)**:

- **37 hours per week**:

- **Permanent**

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Customer Service team as a Customer Service Advisor.

**Your role**:
You will deliver a wide range of Council services directly to the customer and seek to resolve enquiries at the first point of contact. You will also take advantage of opportunities to resolve multiple enquiries at the same time helping the realisation of efficiency gains and enhancing the customer experience.

**What you will need**:
**Why work for us?**

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, **take a look at our video and hear why our employees think it is such a great place to work (YouTube)**.

**Here are some of the main benefits**:

- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our **benefits brochure (pdf)**.

**Please note that the induction training programme last for 4 weeks and is primarily office based.**

**For more information**

For an informal discussion regarding this post, please contact **Daniel Chapman **on **07557312715**.

**Closing date: 11:30PM 19 May 2024**

**Interview date: WC 27 May 2024**

**How to apply**

**Step 1 - **Read the advert and the **Job Description and Person Specification** (docx)**

**Step 2 - **Complete the **Supporting Statement template (docx)**. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

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