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Customer Service Advisor

4 months ago

Bristol, United Kingdom NFU Mutual Full time

**Customer Service Advisor - Personal Lines Underwriting**:

- ** Up to £24k depending on experience + bonus (up to 10% of salary) + benefits**:

- ** 35-hour working week, Mon-Fri - no evenings or weekends**:

- ** Full training provided + homeworking options once you’re up to speed**

**About the role**:
We have an exciting opportunity for you to join our 130-strong Customer Service team in Bristol (Temple Back) in a Customer Service Advisor Underwriting role.

As part of this fast-paced team, you’ll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You’ll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance.

Our Agents require an exceptional service when dealing with requests about customer’s policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it’s requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.

To help you become the best you can be in this Underwriting role, we provide a 16-week comprehensive training programme that includes a mixture of classroom and hands-on experience. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Underwriting career. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual.

This Underwriting role offers you a 35-hour week, with shift patterns that run from Monday to Friday between 8am - to 6pm. As well as no weekend or evening working, we offer a hybrid working model which means that once you’re up to speed you can work from the comfort of your own home, although some office presence will be required.

**About you**:
You’re a strong team player who always strives to achieve high quality output, even when working under pressure. You have proven customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience. To join our team, you’ll ideally:

- Be customer-focused with a strong attention to detail
- Confidently work in a regulated environment.
- Be able to make rational and logical decisions in a fast-paced environment
- Proactively build and develop strong working relationships.
- Have excellent communication skills.

**Benefits and rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary up to £24k (depending on experience)
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and Wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to £500 Refer a Friend bonus scheme
- Opportunity for funded Chartered Insurance Institute learning and professional development.
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual Insurance products.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.