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Hotel Receptionist

4 months ago

Bournemouth, United Kingdom Hilton Bournemouth Full time

We're looking for a bubbly, experienced hotel receptionist who is looking to join a high performing team.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Assistant Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with new team members training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure regular and VIP Guests are recognised and to operate with a sales attitude and promotes the hotel brand’s loyalty scheme
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

Please note this role includes shift work on 5 out of 7 days, with shifts running mostly between 07.00am and 23.00pm. Availability to work weekends is a requirement.

**Job Types**: Full-time, Permanent

**Salary**: From £25,247.00 per year

**Benefits**:

- Discounts throughout the Hilton Brand Worldwide
- Uniforms provided
- Incentives
- Team member and Friends and family discounted bedroom rates with Michel’s & Taylor hotel properties including 50% discount off Food and Beverage
- Opportunity to learn and develop within a world-renowned hotel brand.
- 50% Discount off Schpoons & Forx restaurant
- 30% Discount in Natty's Jerk Chicken
- 50% Discount off our gym membership, with 10% discount Spa on treatments and Rise retail products, Friends, and family discounts as well
- 25% Discount off afternoon tea in our well-known sky bar
- Excellent progression opportunities
- Team recognition scheme
- Employee Assistance Programme offering access to financial, health and wellbeing support.
- Free meals on duty
- Refer a friend up to £120.

**Job Types**: Full-time, Permanent

**Salary**: £26,256.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Bournemouth, BH2 5EL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Reception: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: REC