Customer Relationship Advisor

2 weeks ago


Remote, United Kingdom Open Text Corporation Full time

**Customer Relationship Advisor**:

- Req id: 40033- Virtual, GBOPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation

YOUR IMPACT

A Customer relationship manager is a fundamental part of the supply chain. You will be instrumental to the success of your clients, ensuring the consistent flow of Electronic data Order to Invoice is achieved. An advisory role, part of a successful team that leads the way in continuous improvement.

WHAT THE ROLE OFFERS
- Manages, protects, and grows client accounts, ensuring positive relationships and sustained growth.
- Negotiates long-term contracts, minimizes cancellations, and upsells new products/services.
- Acts as a trusted advisor for approximately 450 SMB clients.
- Provides EDI services to Retail, Pharmaceutical, and Automotive sectors.
- Implements monthly expansion campaigns and generates contracts.
- Collaborates with internal teams to support existing clients and monitor EDI usage for upgrades and revenue.

WHAT YOU NEED TO SUCCEED
- Ensures customer satisfaction, identifies new opportunities, and keeps contacts informed about new services.
- Manages established accounts, ensuring post-sales support and fostering positive client relationships.
- Negotiates contracts, drives renewals, and minimizes cancellations to achieve revenue targets.
- Maintains an organized approach to work, handling client requests and issue resolution effectively.
- Identifies and leads sales of additional products or services, probing for new opportunities.
- Collaborates with field sales, professional services, and customer support for a unified client approach.
- Delivers comprehensive commercial service reviews, prioritizing client satisfaction and revenue growth

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws


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