Customer Collections Advisor

2 weeks ago


Remote, United Kingdom Sigma Connected Full time

**Hello current and future Customer Service Advisors Is your New Year’s resolution to join a company that don’t just**
**_say _**
**they have a ‘good culture’ they actually have a**
**_ great_**
**one?**

**The Opportunity**:

- ** Your title**:Customer Collections Advisor
- ** Your hours**:8am-8pm Monday
- Sunday
- ** Where you work**:From your home
- ** Your salary**: £20,211 rising to £20,670

**What’s in it for you (apart from joining an all-round fabulous place to work) **
- 8am-8pm Monday
- Sunday
- Working from the comfort of your own home
- Real career development opportunities
- 22 days holiday (and bank holidays)
- Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Joining a diverse and inclusive workplace
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- And much more

**What you’ll do and be part of**
- Update Customer details to reflect payments, invoices, and bills
- Ensure service and quality in line with current KPI’s
- Able to Adapt Communication style in order to meet customers needs and understanding
- Deliver and maintain a high quality service to all customers as priority
- Works well within a team and is able to support, communicate and share best practice well with peers
- Communicate clearly and simply both written and verbally
- Handle objections in a precise manner to ensure full understanding and clear communication to the customer
- Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
- Update systems accurately with relevant information
- Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
- Seeks feedback and volunteers for tasks to gain new experiences
- Challenge existing methods where appropriate to ensure the customer receives an improved service

**What will you bring?**
- You’ll bring your passion for customer service and working as part of a team
- You’ll love working with people, interacting with people and being challenged by people
- You’ll be inquisitive by nature and have a keen eye for resolving data issues
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing your performance improve
- You’ll be comfortable using a PC and speaking over the phone

**Who are We? Sigma, part of the Digicall Group**

Our business revolves around Business Process Outsourcing - we help run business’s more effectively and efficiently by taking responsibility for various processes.

You can find out more about us here: About us - Sigma Connected

**What is our Mission Statement?**

Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve

Always Adapting - because flexibility creates opportunity

Always Together - because we are part of our community, not apart from our community

Always Better - because we do more

Sigma Financial Group is committed to promoting a diverse and inclusive workplace. We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter. Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

**What’s next?



  • Remote, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident. **Benefits of being our Collections Advisor**: - £20,000 basic...

  • Collections

    7 days ago


    Remote, United Kingdom hiya! Full time

    **What will a typical day look like?** - Reviewing accounts & negotiating resolutions with customers that have fallen behind on payments. - Processing payments and payment extensions. - Providing soft service troubleshooting advice for our products. - Negotiating account resolutions with your customer base. - Working towards key SLA's and KPI's. - Building,...


  • Remote, United Kingdom CCP Full time

    We are proud to be working with an existing financial services client, who are looking to recruit a passionate Customer Service Advisor. You must be able to demonstrate resilience, integrity, excellence in execution and confidence while speaking to customers about a variety of queries. To be considered for this Customer Service Advisor role, you must have...


  • Remote, United Kingdom The Compliance & Skills Academy (COSAC) Full time

    **Remote Invigilator and Customer Support Advisor** (Part-time, 4.5 hours daily Mon-Fri between 9am and 5pm) **Job location**:UK home-based **Salary**:£11.00 per hour **Relationships** Reports to eAssessment Manager; member of the invigilation team; collaborates across the entire COSAC team. **About Us** **Job Purpose** As a Remote Invigilator and...


  • Remote, United Kingdom FM Outsource Full time

    **Details of the role**: **Job Title**: Customer Care Advisor **Contract**:Permanent / Remote **Hours: Part-time** - Daytime/ Weekend / Evening **Salary**:Age 20 and under - £9.00, Age 21-22 - £10.18, Age 23+ - £10.42** Out of hours payment given. **HQ Location**: FM Outsource, Imperial House 79-81, Hornby Street, Bury, BL9 5BN (UK based...


  • Remote, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Remote **Salary**: £21,320.04 OTE £27,320.04 **Contract**: Full time - permanent **Hours**: 36.25 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm Here at the AA, we’re driven to create confidence...


  • Remote, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Life Insurance Advisor **Location**: Work From Home **Job Type**: Full time (40 hours) **Salary**: £25,000 Uncapped Commission. Average OTE £50,000+ **Hours**: - Monday to Thursday: 09:00 - 18:00 - Friday: 10:00 - 14:00 Our client is on the hunt for highly experienced Life Insurance Advisors to work from home. As a Life Insurance...


  • Remote, United Kingdom Sensée Ltd Full time

    **About The Role**: Are you seeking a permanent remote career that is either part or full time **AND** on a flexible booking basis? As a leading and trusted outsourcer in the Customer Service industry, we represent and support major brands deliver an exceptional customer experience. Sensee take the human approach and provide freedom to work in a pioneering...

  • HR Advisor

    6 days ago


    Remote, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary HR Advisor to work remotely for the Council in Chelmsford. This position is initially for a period of 6 months and is paying £18.40 per hour (PAYE and umbrella payment options are available). **The role**: People Caseworkers play a critical role as we make a step change in the way we deliver people related...

  • HR Advisor

    4 days ago


    Remote, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary HR Advisor to work remotely for the Council in Chelmsford. This position is initially for a period of 6 months and is paying £18.40 per hour (PAYE and umbrella payment options are available). **The role**: People Caseworkers play a critical role as we make a step change in the way we deliver people related...

  • Sheq&s Advisor

    3 days ago


    Remote, United Kingdom Scantec Full time

    **SHEQ&S Advisor (Quality Emphasis) - Hybrid: Mostly Remote** As our client experiences exciting growth, we're on the lookout for a skilled and seasoned SHEQ&S Advisor to become an integral part of their dynamic team. In this role, you'll provide vital support and guidance across Safety, Health, Environment, Quality, and Security for our business units....


  • Remote, United Kingdom Nezasa AG Full time

    Are you a leader passionate about helping customers achieve their desired outcomes? Nezasa is a Swiss TravelTech scale-up with offices in Zurich, Lisbon, and Santiago de Chile that empowers travel brands all over the world. We're looking for a Head of Customer Success to join our team and lead the charge in delivering exceptional customer experiences. As...

  • Protection Advisor

    6 days ago


    Remote, United Kingdom Candid Full time

    **Title**: Protection Advisor (Income Protection, Life Insurance, and Critical Illness) **Location**: Bristol - Aztec west **Salary**: £25,000- £27,500 (DOE) per annum (£50,000 - 60,000 OTE) **Contract**:37.5 per week, 8:30-4:30, 1 late per week (12-8), 1 in 6 Saturdays (9-4) **The Company** Candid is a high growth Insurtech business located in...


  • Remote, United Kingdom Odondo Ltd Full time

    A fantastic opportunity has arisen for an enthusiastic Customer Service Agent to join our Odondo Team! **What does the job involve?** - Troubleshooting software platform queries from customers - Use of Zendesk, therefore previous experience using the platform is necessary - Problem solving and having an inquisitive mindset - Responding efficiently and...


  • Remote, United Kingdom The Royal British Legion Full time

    Salary £33,250 - £35,150 per annum Package Permanent. Full Time 35 hours per week. 28 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Group Pension Plan, Cycle to Work Scheme, Charity Worker Discounts. Contractual hours Blank Basis Full time Job category/type People and Organisational...


  • Remote, United Kingdom AWD Recruitment Limited Full time

    Administrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills is required for a well-established health consultancy company. **SALARY**: £20,319 per annum (pro rata for contract position) + Benefits **LOCATION**: Remote Working / Home-Based **JOB TYPE**: There is a...


  • Remote, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty has an exciting opportunity for an **Environment & Sustainability Advisor** to join our talented Team. **What you'll be doing** - Ensure Business Units / projects are compliant with the related environmental sustainability requirements of the UK Business Management System (BMS) - Support projects in meeting their...


  • Remote, United Kingdom Syneos Health Clinical Full time

    **Description** **Senior Site Activation Specialist** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to...


  • Remote, United Kingdom Logical Recruitment Partners Full time

    THIS IS NOT A SALES ROLE! THE SALARY IS A FULL TIME SALARY WITH NO EARNINGS BASED ON COMMISSIONS! **Responsibilities**: - Work in fast-paced environment. - Representing a major UK Bank **Benefits**: Fortnightly pay, Employee discounts, Health Shield Medical Cash Plan, Local Gym Discounts, City Centre Location, Company pension 29 days’ holiday -...

  • Farm Administrator

    6 days ago


    Remote, United Kingdom North East Cotswold Farmer Cluster CIC Full time

    **Company Overview**: The NECFC has grown as a Farm Cluster over the past years, and the next stage of growth being successfully awarded a Landscape Recovery Pilot by DEFRA in late 2022. The Cluster itself includes over 160 farms and land holdings across the North East Cotswolds who share a vision of leading a landscape scale regeneration of the farmed...