HR Services Manager

3 weeks ago

London, United Kingdom Fitzgerald HR Full time

**HR Services Manager**

**£55,000 per annum**

**Location**:This is a hybrid role with regular travel across the Southeast for client and internal team meetings.

**About us and the role**

We’re seeking an HR Services Manager to join our management team and to work closely with our experienced consultants to deliver a high-quality and professional generalist HR service to our clients and to oversee the operational delivery of the team. Aswell as providing expert and complex HR advice and guidance to clients, you will also manage the work of the consultants in the Southeast to ensure the quality of advice and service to our clients remains consistently high.

We’re an ambitious and growing company, and we thrive on partnering with our clients to ensure their strategic and day-to-day HR requirements are exceeded.

You will have two main areas of focus. Firstly, you will work collaboratively with clients and colleagues to handle the full breadth of HR issues competently and efficiently. This will include employee relations, resourcing, organisation development, training,pay and benefits, performance management, people management, and business change.

With a commercial approach to your work, you will support clients in online and/or on-site meetings with a variety of complex HR related matters, including disciplinary/grievance investigations and hearings, negotiating and drafting settlement agreements,advising on and managing restructures and redundancy consultations, and leading on TUPE processes. You will also deliver a wide range of projects across the full employee lifecycle, including reward, resourcing, policy development, HR operations, learningand development, and organisation development.

The second part of the role is a managerial one, focused on ensuring the team delivers a high-quality service to a broad range of clients. You will help to allocate and manage work across the team and have oversight of the consultants’ work, reviewing outputsand providing advice and guidance to ensure clients’ needs are met efficiently and in a legally compliant way. Coupled with this, you will oversee the time recording of the team and manage HR-related processes across the team, such as annual leave, performancereviews, and sickness management.

**About you**

You will be CIPD qualified to level 7 or working towards it. You will have recent experience operating as an HR Business Partner or HR Manager in a generalist position with proven experience in advising management on a wide range of complex HR issues.

You will have the ability to gather and analyse large volumes of data and articulate it accurately and succinctly in reports and outcome letters that will be used for decision-making in complex HR processes and projects. You will be experienced in draftinga range of letters and documentation across all HR processes, ensuring legal compliance and mitigation of risk.

With excellent interpersonal and communication skills and the ability to adapt your style to suit a variety of clients, you will have the ability to influence and manage key stakeholders enabling you to build and develop lasting relationships with our clients.

You will also have a keen eye for detail and the ability to review work and feedback to your team with a coaching style that enables each individual to develop and grow whilst working for Fitzgerald HR.

You will have the ability to use your HR knowledge and experience to enhance the work of the team and work with them to find effective solutions for our clients to help them achieve their HR requirements.

A full UK driving licence is a must, as is a willingness to travel throughout the South East and occasionally elsewhere in the UK. You will be comfortable in using a range of IT systems and proficient with Microsoft Outlook, Excel and Word.

Experience of working within a client services environment or a consultancy role would be advantageous but is not essential.

**The benefits**

We offer a competitive salary and benefits package, including:

- 29 days holiday (plus bank holidays)
- 4% employer pension contributions (4% minimum employee contribution)
- Employee Assistance Programme
- Shopping discounts platform and flu vaccinations
- Technology and cycle to work salary sacrifice schemes
- Monthly homeworking allowance and all equipment provided
- Opportunities for development and progression
- A wide range of support in your role internally and externally
- Career qualifications supported and paid for where relevant
- An opportunity to be part of a progressive and growing business
- A hugely supportive and friendly team
- Paid for social events and virtual get-togethers

**The process

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