Customer Service Officer

2 weeks ago


South Croydon, United Kingdom Adecco UK Full time

Client

Local Authority in Croydon

Job Title

Customer Service Officer

Pay Rate

£15.06 an hour PAYE

Hours

36 Hours a week (9AM-5PM)

Duration

3 Month contract (Strong potential of temp to perm)

Location

First 4 weeks role is fully office based in Bernard Weatherill House Croydon. Once trained hybrid working will be in place.

Description

**Key Accountabilities**:
Engage with customers using a variety of means (including social networking sites) to develop and demonstrate an understanding of who they are and their physical and emotional needs, including the differences among customers and the needs of vulnerable customers

Engage customers in surveys and participatory action research methods as partners to design and review services, ensuring that the customer viewpoint is incorporated and that they develop the capacity to understand and develop solutions to their own problems

Use customer feedback to make recommendations for service improvements

Identify and focus on customers' priorities in all interactions with them

Contribute to and use a centralised customer engagement system to enable services to plan their customer engagement activities and customers to plan which engagement events they can attend.

Proactively respond to and resolve, in a timely and courteous way, a wide range of queries, meeting key performance indicators, quality standards and service level agreements

To use sound judgement and take responsibility for obtaining all information necessary to process or resolve a query, only escalating it to others where this is appropriate

Where necessary, put the customer in contact with appropriate colleagues or departments, ensuring required information is transferred efficiently

Provide a comprehensive information service to the public, advising on services available from, and the policies and procedures of the Council, and its partners which will resolve or inform the needs of

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Ben Sapsford


  • Customer Accounts Officer

    Found in: Whatjobs ES C2 - 4 days ago


    South Croydon, United Kingdom Southern Housing Full time

    The roleSouthern Housing are seeking a talented candidate to join us as a Customer Accounts Officer in our Customer Transactions department.This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a...


  • Croydon, United Kingdom Berry Recruitment Full time

    Due to growth, one of our clients based in Croydon are looking to expand there team. They are looking for Customer Service Advisor to support there already busy office on a temporary basis to cover holidays **Your responsibilities will** - Customer Service - Managing inbound and outbound calls from customer - Chasing up deliveries - Completing customer...


  • Croydon, United Kingdom Berry Recruitment Full time

    Due to growth, one of our clients based in Croydon are looking to expand there team over the Christmas period. They are looking for a Customer Service Advisor to support there already busy office on a temporary basis to cover holidays and increase in demand,Working in a very busy call centre **Your responsibilities will** - Customer Service - Managing...


  • Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Thursday 8am to 5pm and Friday is 8am to 1pm, kindly note that this is a temporary position to start with but could possibly lead to a permanent role in the near future. You must possess...


  • Croydon, United Kingdom Office Angels Full time

    **Customer Service Coordinator** **Croydon** **Full Time - Permanent** **Salary: £24,000** **Monday to Friday, 09:00AM to 17:00PM** **Start date: ASAP!** **Overview**: **Who you are**: We're looking for a multitasking "learn-it-all" personality who can help us with everything from building out processes to helping our drivers. We're open for you to...

  • Customer Service Advisor

    Found in: beBee jobs GB - 3 weeks ago


    Croydon, Greater London, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.Hours of work are Monday to Friday 8.30am to 5pm, and this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.You must possess excellent communication abilities both...

  • Customer Service Advisor

    Found in: beBee S GB - 2 weeks ago


    Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.Hours of work are Monday to Friday 8.30am to 5pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.You must possess excellent communication abilities both face...

  • Customer Service Administrator

    Found in: beBee S GB - 18 hours ago


    Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.Hours of work are Monday to Thursday 8am to 5pm and Friday is 8am to 1pm, kindly note that this is a temporary position to start with but could possibly lead to a permanent role in the near future.You must possess...


  • Croydon, United Kingdom Floss Agency Full time

    **Hybrid Customer Service Advisers** - **COMMENCING JAN 2023**_ Customer Service Advisers - Hybrid Working! (3 days in the office and 2 days working from home) £24,511 PA + £1,500 annual bonus (bonus paid quarterly) + Great Benefits We are looking to recruit several experienced customer service advisers who have previous experience in a call centre or...


  • Croydon, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 251578**Salary**: - £34,399 - £44,008- You will join on the payband minimum. Pay outside of London £34399 to £40279, Pay in London £37440 to £44008**Job grade**: - Higher Executive Officer- L3**Contract type**: - Permanent**Business area**: - Insolvency - Investigation and Enforcement Service**Type of...


  • Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Thirsday 8am to 5pm and Friday is 8am to 1pm, this is a temporary position to start with but could possibly lead to a permanent role in the near future. You must possess excellent...


  • Croydon, United Kingdom Orbic Bearings Ltd Full time

    We are seeking a detail-oriented and efficient individual to join our team as a Customer Services Assistant. In this role, you will be responsible for managing online orders received through our Shopify platform, handling office administrative tasks using the OGL Profit4 ERP system and assisting with warehouse operations. **Responsibilities**: - Website...


  • Croydon, United Kingdom Croydon Council Full time

    **Travel Services Officer, Grade 7 (£33,351 - £34,341pa)** **Part time - 21.6 hours** We are looking for an enthusiastic individual with a working and operational knowledge of concessionary travel. We need someone who can hit the ground running, working on a small but busy team ensuring blue badges, disabled persons freedom passes and taxi cards are...

  • Customer Service Manager

    Found in: Talent UK 2A C2 - 7 days ago


    Croydon, United Kingdom Hawk Brown Recruitment Full time

    Customer Service ManagerCroydon£35K - £40K per annumMy client is seeking an experienced Customer Service Manager to join their team. You will be responsible for the overall management of the Customer Service Team whilst ensuring the clients are receiving a first-class service. You will: * Be the first point of contact for all customer complaints and...


  • Croydon, United Kingdom Clearline Recruitment Full time

    **Job Title**: Customer Service Agent **Location**:Croydon **Salary**:£19,500 per annum / £1,900 STI **Full Time** **Responsibilities** - Proactively retain policies via inbound cancellation calls where appropriate, in line with the company retention strategy - Consistently offer an opportunity for customers to provide feedback via service tick to...


  • Croydon, United Kingdom Synergie Full time

    Contract type: Full-time, permanent job Hours: 9am - 5:30pm, 10am - 6:30pm with a 60-minute break (alternating weekly) **Salary**: £20,995 per annum The overall purpose of this role is to provide excellent customer service, dealing with queries, processing orders and returns, and all other tasks relating to processes around customer ordering, whilst...


  • Croydon, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Croydon. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...


  • Croydon, United Kingdom Croydon Council Full time

    We have exciting opportunities for experienced Customer Service Advisors. We are looking for advisors who excel in dealing with our residents both front facing and as part of our back office service to work with our communities and develop excellent working relationships with our services using a range of communication methods. Putting the customer at the...


  • Croydon, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19828 **Location** Croydon **Contract Type** Full-Time Permanent **Closing Date** 09/03/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Croydon. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...

  • Customer Service Assistant

    Found in: Whatjobs ES C2 - 7 days ago


    Croydon, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Croydon. We currently have part time contracts available but may have full Time roles down the line: Role: Customer Service or Processing AssistantHours: part time 16:00-20:00 Monday -...